Assistant Store Manager, Lip Lab - Wharf DC at Kendo Holdings, Inc.

Position: Assistant Store Manager

Status: Full Time

Reports To: Store Manager

Salary : $22.00 - $24.00

Lip Lab is about more than just lipstick! At Lip Lab, we're all about establishing an environment that encourages fun, self-expression and creativity for both our guests and team members. We are passionate about exceptional service and consider ourselves masters of our craft, creating high quality, custom products that are truly unique to every guest - from the color, to the flavor, even the name! If creating real connections, driving results, leading teams and helping others reach their full potential in a positive, energetic and authentically inclusive environment excites you - then this role is for you!

As the Assistant Store Manager, you will not only help oversee the day-to-day operations of the store but will also create a fun, engaging and positive atmosphere that both guests and employees will all want to be a part of.

What we are looking for:

• Strong background in leadership, team building and delegation (minimum of 2 years' experience is required)
• The ability to work in close partnership and coordination with leadership team to drive sales and KPI performance, and ensure the business runs smoothly and successfully
• Someone who leads by example with a can-do attitude and generous spirit, always going above and beyond for both guests and team members
• A passion for providing exceptional guest service and promoting an upbeat party atmosphere
• An understanding of sales, targets and what it takes to drive a business
• Proficiency with Excel, MS Word, Outlook, and Google Docs
• Ability to engage guests while multitasking and time managing to ensure experience
• Experience with team training, development and coaching
• Open availability
• Comfortable in a fast paced, high volume environment
• Physically able to meet the demands of the job including the ability to stand for prolonged periods of time, lift to 30 lbs, including the ability to kneel and squat
• Ability to travel for company events, meetings & trainings when necessary if Store Manager is unable to attend

• Working closely with Store Manager to drive the business and maximize store sales potential
• Partner, train, coach and support Leads daily across all aspects of Operations, Training, Parties and Guest Experience
• Step in as Manager on Duty, overseeing store operations and team members and jumping in as a Colour Expert where needed to support services and ensure exceptional guest experiences
• Provide consistent and on the spot coaching and feedback to team members that encourages trust and growth when Manager on Duty
• Cascade business opportunities and sales trends to store team
• Partner with Store Manager on team interviews and recruitment
• Train and motivate new hires to deliver exceptional guest service and products manufactured to GMP standards
• Help create a culture of recognition and celebration for your team through positive reinforcement, including consistent and real time coaching and constructive feedback that encourages team member growth
• Ensure Good Manufacturing Practice standards are being followed by team members
• Ensure hygiene and safety standards are always maintained
• Always represent Lip Lab with a high level of professional conduct, leading and embodying both Kendo and Lip Lab Values and Principles

• A diverse and inclusive workplace (we offer regular diversity & inclusion training)
• A chance to express yourself and your love for color and artistry
• An opportunity to grow within a supportive company (we are expanding and will always ensure our employees are with us every step of the way)
• An ability to grow within the cosmetics/artistry industry regardless of your background (we hire across a range of industries: hospitality/service, retail, guest services, performance/arts, etc.)

• Competitive pay PLUS TIPS!
• Paid holidays and time off
• Benefits
• Fantastic employee discount: 25% off Lip Lab products and services
• Paid training: you'll not only be trained on store operations, assisting with managing the business and the people but you'll also get to experience the artistry and creativity that comes with being a color expert
• A chance to have your artistry featured on our social media outlets

At Lip Lab our number one goal is to foster an inclusive, positive, and safe environment for our employees and guests alike. We are an equal opportunity employer that will always ensure our team grows with us.

If you are looking to work for a company that celebrates individuality, then look no further!

Apply today and let the good times begin!