Assistant Spa Operations Manager - Pebble Beach

Company Background:

For nearly a century, friends and family, celebrities and athletes, world travelers and locals alike, have all flocked to Pebble Beach Resorts. This stunning slice of California’s Monterey Peninsula is a wondrous place that we are proud to share. Pebble Beach Company, headquartered in Pebble Beach, California, owns and operates the world-famous Pebble Beach Resorts, including The Lodge at Pebble Beach, The Inn at Spanish Bay and Casa Palmero at Pebble Beach. The company also operates four renowned golf courses: Pebble Beach Golf Links, Spyglass Hill Golf Course, The Links at Spanish Bay and Del Monte Golf Course.

Its other famed properties include scenic 17-Mile Drive, The Spa at Pebble Beach, Pebble Beach Golf Academy & Practice Facility and Pebble Beach Equestrian Center. It annually hosts premier events such as the Pebble Beach Concours d’Elegance, AT&T Pebble Beach Pro-Am, TaylorMade Pebble Beach Invitational presented by DELL Technologies, Pebble Beach Food & Wine and PURE Insurance Championship Impacting The First Tee. Pebble Beach Golf Links has hosted six U.S. Opens, four U.S. Amateurs, one PGA Championship and numerous other tournaments.

Job Summary:

The Assistant Spa Operations Manager will maintain day to day operations of the spa facility to assure a smooth, five star performance while exceeding every guests expectation every time.

Essential Duties & Responsibilities:

• Accountable for all front office, locker room, juice bar, boutique, housekeeping and public area operations.
• Train, develop and motivate staff to meet and exceed established service standards.
• Create and maintain a professional, safe, nurturing and healing environment where the experience at The Spa at Pebble Beach lends itself to making a difference in our guests’ lives.
• Address staff and guest’s concerns or questions, resolving appropriately.
• Take ownership of any guest or staff related problem and handle accordingly.
• Act as manager on duty for the Spa for the majority of shifts.
• Assure a clean, crisp and sanitary spa.
• Cover front desk, locker room, Juice Bar and boutique on an as needed basis.
• Comply with all Pebble Beach Company safety and health policies and procedures.

Required Skills:

• Management skills required.
• Good verbal and written communication skills.
• Ability to handle stressful situations professionally.
• Knowledge of guest service and/or hospitality industry.
• Proficient in Microsoft Office.
• Basic math and accounting skills.
• 1+ year’s management experience.

Desired Skills:

• Minimum 1 year hotel or resort experience preferred.

Why work for Pebble Beach Company:

• Competitive Pay: Salary: $70,000/year plus bonus.
• Enjoy world-class health and wellness benefits. For Full Time employees, comprehensive medical, dental, vision, and life insurance is available. In addition, our Health and Wellness Center provides employees with unlimited access to a physician and medical team to tend to you and your family’s health needs free of cost.
• Prepare for your future. You will be eligible to participate in our 401(K) retirement program. Pebble Beach Company will match $.75 for every $1 you contribute to your 401(k), up to 6% of eligible compensation. In addition, the company will contribute an amount to your 401K each quarter based on your hours worked, along with a discretionary contribution at the end of each fiscal year.
• We encourage YOU to be our guest. You will receive discounts at all Pebble Beach restaurants, retail shops, and our Forbes Five Star Spa. In addition, Hotel discounts are also available during select seasons.
• Play our world-famous golf courses! Enjoy our Employee Golf Privileges including Employee Tee Times, Tournaments, and Company Club.
• Grow your career with Pebble Beach. We provide opportunities for ongoing learning and development, as well as promotions and transfers to advance your career.
• Lunch is on us. Enjoy a complimentary meal during your shift in our Employee Dining Room.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.