Assistant Service Manager - Mark Wahlberg Chevrolet of Worthington

Assistant Service Manager

Mark Wahlberg Chevrolet of Worthington

At Feldman Automotive & Mark Wahlberg Automotive, we are looking for talented, dedicated individuals with drive.  Our rapid growth and fast-paced environment make this an exciting workplace.  With dealerships now across Michigan and Ohio, opportunities for advancement are limitless.  We focus on professional growth and rewarding highly motivated employees because happy employees lead to happier customers. If you are ready to advance your career, come join our team!

Core Values

1. Honesty and Integrity
2.  Respectful
3. Fanatical attention to detail
4.  Team Player
5. Fun & Enthusiastic

Benefits

• Medical, Dental, Vision, Short and Long-term disability, AD&D and Life Insurance
• Paid Time Off and 401k with Company match
• Paid training and real career growth
• Competitive compensation package
• Employee discounts on Vehicle Purchase, Parts, Service and More!

Responsibilities

• Assist customers in servicing, repairing and explaining each service needed

• Assist with handling internal repair orders

• Responsible for service drive process and service advisors

• Assist with dispatching repair orders to service technicians

• Understand customer; match requirements and concerns to various service options

• Explain service being performed and keep customer informed and updated throughout the service of their vehicle

• Stay up to date on new products, features, accessories and attending product training as required

• Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness

• Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately

Qualifications

• A minimum of 3 years of experience as a service advisor or service manager

• Strong focus on providing excellent customer service

• High school diploma or higher education

• Clean driving record & valid driver's license

• Driven personality, eager to improve and able to work within and support internal teams

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.