Assistant Retail Manager - Ascend Cannabis Co.

Ascend Cannabis Co. – Assistant Retail Manager
·       Job Title:

Assistant Retail Manager

·       Location:

5231 S Santa Fe Dr Ste. 100 Littleton, CO 80120

·       Pay Rate:

$45,000- $60,000 salary plus tips

·       Benefits:

Dental insurance

Health insurance

Vision Insurance

Life Insurance

Employee Discounts

Paid Sick Leave

Summary

Serves as a frontline support for the Store Manager ensuring customer/patient relations, personnel management, administrative duties, inventory control, adherence of compliance and regulations, and facilitating successful day-to-day operations. This position shares the responsibility in developing and maintaining a highly motivated team to deliver the best customer service and education to customers/patients. Customer-service focused, detail-oriented, and organized enthusiastic leader with proven decision-making skills able to follow direction and meet deadlines.

Essential Duties and Responsibilities

·       Responsible for both opening and closing the store and retaining all necessary keys and codes to operate the store in the absence of the Store Manager.

·       Ensure all safety and compliance regulations are followed by all staff.

·       Responsibilities in cash handling and product management.

·       Directly manage staff; including assisting with employee scheduling as necessary, assigning tasks and workstations, helping maintain employee profiles, and engage in conflict resolution when needed.

·       Hold monthly staff meetings to inform staff of any and all additions to procedures, products, and sales deals. Will need to communicate with staff daily to explain daily deals and specials.

·       Create/manage monthly and quarterly incentives for budtenders to increase sales performance.

·       Assist in ordering and receiving products for medical and recreational as necessary.

·       Active role in hiring/firing, interviewing process, training and all disciplinary action.

·       Ensure there is on-going coaching/providing feedback to and from employees. Prepare and deliver employee performance evaluations in conjunction with the Store Manager.

·       Maintain knowledge of market trends, new cannabis studies and information. Ensure employees do the same and communicate with the Store Manager.

·       Assisting the Store Manager in creation of, amendment of, and enforcement of all standard operating procedures as regulations and laws require.

·       Maintain chain of command reporting pertinent information directly to the Store Manager and executive level management as needed.

·       METRC responsibilities – includes all regulation requirements for handling RFID tags, includes but not limited to: receiving of manifested transfers, finishing packages, sales exports, manifesting product when necessary, maintaining separation in differently licensed product, maintaining integrity of legal procedures, disposing of RFID package tags when sold through in METRC. Maintaining patients in our medical METRC; removing expired patients as needed.

·       Ensure validity of all customer and patient information/profiles.

·       POS System responsibilities - including input of product, customer/patient and employee information, discounts and coupons, daily auditing of product and cash, and troubleshooting of inventory errors.

·       Efficiently replenishing floor inventory while maintaining accurate back stock inventory tracking procedures.

·       Assists the Store Manager with responsibilities including ensuring accurate inventory counts and audits, placing orders and ensuring store inventory remains healthy.

·       Perform duties of all other positions below assistant manager; fills any staffing needs when necessary.

·       Maintain waste logs and follow waste SOPs. Quality control - ensures all unsatisfactory product is reported through appropriate channels and properly disposed of when necessary

·       Completion of various delegated responsibilities from the Store Manager.

·       Attendance required at all announced manager meetings. May be required to hold meetings for other staff and leads. Must provide creative input for specials, events, pop-ups and all-around education for staff and public.

·       Ability to complete all inspections successfully; ability to proficiently navigate DVR system and provide footage as required and/or requested by governmental agencies.

·       Maintain all marketing and advertising duties as directed by executive level management.

·       Maintain store culture and overall customer and patient satisfaction.

·       Knowledge and consistent demonstration of excellent customer service skills.

·       Knowledge and adherence to the policies, procedures and goals.

·       Ability to learn, use, and navigate various modern technologies.

·       General understanding of the cannabis industry including product knowledge, compliance, and best practices.

·       Knowledge of cannabis, cannabis products, cannabis accessories and methods of consumption.

·       Ability to remain even-tempered in high stress situations. Ability to manage people successfully.

·       Ability to listen well and communicate effectively orally and in writing with various audiences.

·       Ability to use standard registers, office equipment, computer equipment and software including word processing, database management, spreadsheet applications and electronic mail.

·       Ability to work effectively with employees, management, customers, other governmental agencies, community members and the general public.

·       Understanding of applicable federal, state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives and standard operating procedures.

·       All other job duties as assigned

Qualifications

Education:

·       High School diploma or General Education Development (GED) required

·       Must maintain current knowledge and adhere to all policy and regulations of the Colorado Marijuana Enforcement Division (MED); Colorado Department of Public Health and Environment (CDPHE), Health Insurance Portability and Accountability Act (HIPAA), and TGS Global

Required Skills & Experience:

·       Excellent computer, mathematical, language, and reasoning skills

·       Management and leadership experience

·       Customer service experience

·       Must be able to acquire MED badge prior to beginning employment

Physical requirements:

·       Must be able to complete assigned tasks in a timely manner.

·       Must be able to sit, stand, walk, stoop, crouch, reach, and lift for extended periods of time.

·       Must be able to individually move objects up to 50 lbs in all directions.

Preferred Skills & Experience:

·       Knowledge of Colorado marijuana laws, MED regulations, and CDPHE requirements.

·       Previous marijuana industry experience preferred with priority given to candidates with experience in CO licensed facilities.

·       Retail, operations and/or sales experience a plus.

·       Minimum of one-year retail, sales, hospitality, or customer service industry experience.

·       High-level critical thinking, attention to detail, mathematical, language and reasoning skills.

**Ascend Cannabis Co. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics**