Assistant Property Manager - Margaret Apts - Catholic Community Services

Overview This is anentry level property managementposition. Seeking Supportive and Flexible Individual for Assistant Property Manager at our BRAND NEW Shoreline PSH Building! Full-time position starting at $24.60- $27.36/hr (D.O.E) withCOMPETITIVE BENEFITS INCLUDE: + Medical, Dental, Vision, Life Insurance and Long-Term Disability + Health Savings Account and Flexible Spending Account + Generous PTO, paid sick time, 15 days of paid vacations, 13 days of paid holidays, plus a personal holiday + CCS/CHS 403(b) Employee Saving Plan + Employee assistance program Agency Description Catholic Housing Services (CHS) believes everyone deserves the right to a safe, affordable place to call home. Inspired by this vision, CHS develops, owns and manages affordable housing programs for low-income families and individuals; currently including 2,100 units of housing in 50 different buildings across Western Washington. We provide supportive services for people who have experienced homelessness, low income seniors, farm worker families, and those who have special physical and mental needs. Following best practices in serving individuals with chronic histories of homelessness, CHS has developed several Permanent Supportive Housing Communities (PSH) that follow a Housing First, Harm Reduction based model of services. As CHS has continued to grow and expand, we have identified a need for leadership and vision for this expanding group of properties in King County. Property Description This is a new construction PSH property that utilizes the harm reduction model for single adults in a high rise building with combination of studios and 1 bedrooms totaling 100 units which is set to open in the fall of 2023. This position offers a unique opportunity to be a part in building and foster this new communities' culture. Referrals are received through King County coordinated entry as well as through Veterans Housing Case Managers (VASH). Catholic Housing Services and Catholic Community services are in close collaboration to provide the most enhanced resident experience and supportive community to those recently exited from homelessness. The property provides services with 24/hour staff and onsite delivery of case management. Project based vouchers are provided through the King County Housing Authority and VASH. The property will need to operate within a blending of multiple funders including Tax Credits, Commerce and HUD. Position Description Under supervision of the Property Manager, the Assistant Property Manager is responsible for assisting management with the day-to-day business and administrative operations of this building. The primary role of this team member is to support supervisors and co-workers with day to day business tasks. This team member will also act as a liaison between staff, tenants and community resources. To effectively house our residents, property management staff and supportive services staff strive to cooperate and work in tandem. Services and property management staff share common goals: the health and wellbeing of residents and the sustainability of the property. Support for our residents is the overarching goal that CHS strives to achieve, and each of our employees, no matter their role is an active participant in striving for that. The person in this position will work closely to collaborate and communicate on a regular and frequent basis with onsite services. Responsibilities Teamwork + Promote and foster good relations between all staff members including services. + Support Manager in special projects and tasks as needed. + Participate in a constructive manner during staff meetings and all other forms of correspondence; complete regular meeting minutes to share with staff and services. + Assist with other staff members' duties when they are out; cross-train with other positions. + Contribute to and support a positive, team-oriented work environment and attitude. + Function as a Leader in times of emergency for the community. Ensure proper response and handling of all community emergencies with staff, residents, buildings, etc. within company guidelines to minimize liabilities such as criminal activity, employee/resident injuries, fires, floods, earthquakes, etc. Tenant Support + Assist managers to identify and monitor residents who may need assistance with housing stability. + Assist residents in making applications for resources related to employment, health, housing, etc. + Develop ongoing relationships with community resources; attend regular Community Resource Network and other community-based meetings and report back to team + Facilitate community by coordinating potlucks, coffee hours, publish quarterly newsletter and maintain resource/information boards, etc. in collaboration with services. + Maintain regular, scheduled office hours. + Ability to work with people who may have issues related substance addiction, physical and mental health problems, and whom may be in need of social living skills. + Manage resident relations with tact, diplomacy and courteous communications. Respond promptly to resident complaints, concerns and requests. Under the direction of the Property Manager, meet with residents to discuss infractions of lease and community rules. Enforce company policies and community rules with consistency and fairness. + Observe/follow guidelines on confidentiality rights of residents and respect their privacy. Administrative Duties and Team Support + Show units, assist with application process, provide orientation to new tenants + Field applicant inquiries from the public and effectively communicate application procedures and eligibility requirements to prospective tenants. + Provide excellent customer service by responding in a confidential, respectful and timely manner to residents' (and prospective residents) concerns, complaints and inquiries. + Assist with both Accounts Payable and Accounts Receivable processes. + Maintain an accurate, organized filing system; assist with basic office duties. + Assist in the preparation of compliance reports, inspections and special projects as needed. + Ensure service requests and community repairs are scheduled and completed on a timely basis. Resident service requests are expected to be completed within 48 hours from the time of request. + Ensure that rent ready apartments are available within maintenance operation standards and the quality of work meets or exceeds standards through regular inspections. + Walk and inspect property on a regular basis to ensure the property is clean and welcoming for current and prospective residents. + As needed participate in annual and monthly health, safety and pest inspections for tenants. + Answer incoming calls; answer routine questions regarding the program and route appropriate messages for Property Manager. + Sort and distribute incoming mail, process invoices as directed + Collect rent and payments. + Enter and maintain data in the property management software Boston Post. + Complete and verify tax credit certifications at move-in and annual re-certifications. + Review and manage all expenses biweekly to maintain within budgeted guidelines. Track financials and work with vendors on billing and service issues. Review monthly financial results of property versus Budget and Year-to-date results each month. Complete monthly Variance Reporting Analysis. + Issue notices and letters as directed by the Property Manager. + Follow Fair Housing Guidelines and Landlord Tenant law. + Maintain cooperative relationships with businesses in surrounding neighborhood. + Contribute to the mission of Catholic Community Services and Catholic Housing Services + Maintain accurate record of hours worked and turn in timesheets on schedule. + Attend trainings required of employees. + Perform other job-related duties as assigned. Please know that this position requires the employee to work in an environment where there may be exposure to blood, bodily fluids, and potentially infectious material and chemicals, dust, noise and odors. Working conditions include frequent interruptions, sharing workspace with colleagues, working alone, working long hours during peak periods, extensive computer use, and interactions with individuals who are angry and/or dealing with mental health and substance abuse issues. Job Conditions This position requires the employee to work in an environment where there may be exposure to blood, bodily fluids, and potentially infectious material and chemicals, dust, noise and odors. Working conditions include frequent interruptions, moving between the four buildings, sharing workspace with colleagues, working alone, working long hours during peak periods, extensive computer use, and interactions with individuals who are angry and/or dealing with mental health and substance abuse issues. Qualifications + Ability to listen and communicate effectively to a diverse group of people in the spirit of compassion with the ability to communicate effectively verbally and in writing. + Ability to prioritize multiple tasks, be detail-oriented and flexible; be able to apply sound judgment in order to make independent decisions as well as work as a team player. + Some bookkeeping experience. + Able to demonstrate the ability to complete necessary; documentation, follow guidelines and instructions, ability to work independently, organize, prioritize and follow through to the completion of tasks. + Proficiency with computers and ability to learn property management software. + Able to demonstrate commitment to the mission, goals and values of CCS/CHS. + Criminal history background checks are required prior to employment. + Demonstrate attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations, as well as a commitment to working with people who are homeless. + Support the mission, beliefs and values of Catholic Community Services and Catholic Housing Services. Preferred Qualifications + Experience working in the non-profit sector serving vulnerable populations. + Familiarity with government funded housing compliance guidelines. + Experience in low-income subsidized housing or property management. + Working knowledge of Landlord/Tenant Act. + Experience with the tax credit program. + Experience with Boston Post property management software. + Bilingual encouraged to apply. + Must possess and maintain a valid Washington driver's license, insurance and dependable vehicle. + Working knowledge of Washington's landlord-tenant law and federal fair housing law. Note to Internal Candidates: HR reviews internal compensation and determines any increase based on their experience and also agency internal equity factors. Catholic Community Services and Catholic Housing Services is an Equal Opportunity Employer. Please let us know if you need special accommodations to apply or interview for this position. Job LocationsUS-WA-Shoreline Posted Date4 weeks ago(2/27/2024 7:59 PM) Job ID 2024-7575 # of Openings 1 Category Property Management Min USD $24.60/Hr.