Assistant Property Manager (bilingual preferred) | The Enclave - Western Wealth Communities

WESTERN WEALTH COMMUNITIES

JOB DESCRIPTION 

Assistant Property Manager

SUMMARY

As our Assistant Property Manager, you will provide support to your Property Manager and your day will include resolving and addressing residents’ concerns, maintenance of resident ledgers and files, completion of accounting tasks, along with moments of training new leasing professionals and joining the team in leasing units. We are seeking an Assistant Property Manager with creativity and enthusiasm, that is delinquency driven, and will provide our residents with elevated customer service.

The position is a full-time (40 hours/week), permanent, non-exempt position.

REPORTING RELATIONSHIP

The position reports directly to the Property Manager.

ESSENTIAL FUNCTIONS

• Address the concerns of current and prospective residents in a friendly and professional manner.
• Helps set the standard on how other staff member engage prospective and current residents.
• Tours and leases apartments as necessary.
• Helps with training staff as necessary and models effective sales techniques on a daily basis.
• Leads rent collection efforts, specifically with delinquent residents. This may involve lease termination and legal action if necessary.
• Assist in managing the property’s budget by making sound fiscal decisions to increase the net operating income of the community.
• Help maintain the accuracy of resident ledgers and files.
• Inspects apartments during move-in and move outs, walking apartments and the community as needed.
• Fills the role of acting Property Manager in their absence.
• Walking property / or being asked to do extra may occur

QUALIFICATIONS

To perform the role successfully, an individual must be able to perform all essential functions satisfactorily.  The requirements define the knowledge, skill, and/or ability necessary to perform the essential functions.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE

• High School Diploma or equivalent
• Must possess a valid driver’s license
• Associate or Bachelor’s degree preferred
• 2+ years of on-site property management experience or equivalent experience in sales, retail or hospitality
• NALP preferred

PERSONAL COMPETENCIES

• Able to operate basic office equipment including copiers, fax machines, filing cabinets, enter data into a computer, and create printed reports
• Possess thorough knowledge of the competitive market and amenities surrounding the property
• Ability to work through difficult situations and maintain positive interactions with current and prospective residents, WWC team members, contractors and vendors
• Possess basic bookkeeping knowledge and perform intermediate mathematical functions
• Ability to efficiently operate software such as Excel, Word, and PowerPoint
• Excellent verbal and written communication skills
• Excellent customer service skills
• Attention to detail and follow-up skills
• Professional appearance and demeanor