Assistant Property Manager/Admin Assistant, Condominiums - First Realty Management

A family-owned and privately held property management company, First Realty Management has more than 70 years of experience with the industry knowledge to match. We combine the resources of a large company with the personal touch and attention to detail of a small, local firm.

At the core of it all, our talented employees make us stand out above the rest. While we perform as a top-tier property management company, we strongly emphasize our close-knit, family-owned foundation. Professional growth is encouraged through a commitment to educational advancement and opportunities to learn from industry thought leaders. We create a sought-after community atmosphere by recognizing and celebrating those who go above and beyond. And above all else – we always put our team members first.

We are looking for a team oriented individual to support the Nagog Woods condominium in the Acton, MA area. This individual will ensure the efficient operation of the residential condominium community. The APM/Admin will be the point of contact for all site management staff and residents. This individual exhibits excellent customer service and communication skills. They also provide superior customer service to residents by assisting them with site services.

Responsibilities include, but are not limited to providing superior customer service by:

• Greeting and assisting all visitors to the management office.
• Assist in addressing residents’ general questions and concerns.
• Distributing and programming parking, pool, and fitness center fobs/passes if applicable.
• Answering telephones, directing incoming calls appropriately, taking messages, and assisting callers whenever possible.
• Taking maintenance service requests and following up with maintenance staff to ensure completion when necessary.
• Taking resident complaints and handling matters according to guidelines established by a property manager.

Supports the site management office in an administrative capacity by:

• Preparing memos, letters, reports, and other documents.
• Maintaining resident information.
• Scheduling various services and inspections relating to the building; coordinating and communicating with residents when applicable.
• Sending out broadcast communication when necessary.

Ensures the efficient operation of the management office by:

• Ordering office supplies, maintaining postage machines, and arranging office equipment repairs.
• Working with other staff members to ensure the management office maintains a professional appearance and environment.
• Assuming additional responsibilities and assisting co-workers when necessary.

Requirements

• Strong customer service skills, with the ability to work effectively with a wide variety of individuals.
• General Office and computer skills.
• Good communication skills, both verbal and written.
• Strong organizational skills and attention to detail.

• Ability to multi-task effectively.
• Ability to organize priorities effectively and have excellent attention to detail.

Benefits

• Sign-on Bonus!

• Paid Vacation, Holidays, PTO/Personal leave.

• 401(k) plan.
• Health, Vision, Dental, Insurance
• Life Insurance, Short & Long Term Disability.
• Flex spending accounts & Transportation expense accounts.
• Opportunity for professional growth and development.

An EOE/ Veterans/Disabled Employer:
If you need an accommodation to apply due to a disability or protected veteran status, please contact HR at 617-423-7000, ext. 3772.