Assistant Project Manager - The Mosaic Group

• Acquires and maintains sound knowledge of the organization and uses that knowledge and understanding to better comprehend all projects and programs.
• Operate as a point of contact between the Project Manager to Account Managers, Business Development, Operations and CEO. Communicating with executives to keep the project aligned with their goals
• Assist to ensure that all customer projects are produced and completed in a correct, cost effective and timely manner, in alignment with the approve scope of work and quality requirements.
• Identify and implement operational improvements, processes and best practices to optimize efficiency and exceed customer expectations.
• Coordinate internal resources and independent contractors for the flawless execution of projects. When necessary, assist in the definition or redefining a project’s scope and objectives, involving all relevant stakeholders; communicate to management when “scope creep” is being proposed or occurring. Assist in the development of detailed project plans to monitor and track progress of each customer and project.
• Work with the Project Manager to manage approved changes to the project scope, project schedule, and project costs using appropriate verification techniques.
• Measure project performance using appropriate tools and techniques.
• Report and escalate to management as needed.
• Proactively review project status to identify potential issues and take action to prevent problems or delays.
• Create and maintain comprehensive project documentation.
• Cooperate and communicate effectively with Project Manager, Account Manager and other project participants and provide assistance and technical support when needed.
• Communicate clearly the progress of customer projects to Project Manager, Account Managers, resources, customers, stakeholders and management.
• Manages the work product review and revision process to ensure timely response from all parties and delivery of the final production schedule.
• Promote additional company services and or prospect for additional projects when interacting with Account Managers.

• Help identify project needs and apply project management best practices for project success.
• Work with personnel and in diverse group to develop teamwork for project success.
• Develop and define long- and short-term plans, project milestones for tracking and timeliness of project completion.
• Report on the project status and whether cost, time, and quality are being met on project.
• Assist in overseeing and managing project costs to include payment to contractor and billing of clients.
• Develop quality checkpoints and perform quality control and management on projects.
• Assist in resolving customer complaints by participating in the investigations and following through on the implementation of corrective actions.
• Update CRM database and production tracking data bases as required.
• Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Creating long- and short-term plans, including setting targets for milestones and adhering to deadlines.
• Delegating tasks on the project to employees best positioned to complete them.
• Making effective decisions when presented with multiple options for how to progress with the project.
• Serving as a point of contact for teams when multiple units are assigned to the same project to ensure team actions remain in synergy.
• Adjusting schedules and targets on the project as needs or financing for the project change.
• Other duties as assigned.

• 3-5 years professional work experience as a content writer.
• College degree in marketing, communications, or journalism; or equivalent work experience.
• Proficient in Microsoft Office (Excel, Word, Outlook, and PowerPoint).
• Experience working with cloud-based file management software such as Google Drive and Dropbox.
• Experience using content planners and calendars such as Airtable.
• Experience using social media scheduling tools, such as Later, Buffer, etc.
• Experience in project management software such as Teamwork, Asana, Basecamp, Monday, etc.
• Ability to manage multiple projects concurrently.
• Excellent time management skills and the ability to prioritize work.
• Attention to detail and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong organizational skills with the ability to multitask.
• Fluency in English required; proficiency in Spanish and/or Creole a plus.

• Consistently attends meetings and events on time.
• Is available during business hours for meetings.
• Ensures work responsibilities are covered when absent.

We are the go-to global agency for creative, meaningful, and impact-driven storytelling. For more than 18 years, The Mosaic Group has been building the visibility and credibility of companies & influencers. Our expertise with diverse markets allows our clients to stand out and reach target audiences including the important Hispanic, African-American, and Caribbean consumers with the right media and the right message. We maximize visibility for our global clients through innovative, integrated and impact-driven communications.