Assistant Program Manager - Six Flags White Water - accesso

Position Overview:

We are looking for an Assistant Program Manager for THE FLASH Pass office at Six Flags White Water, in Marietta, GA. The Assistant Program Manager will be responsible for assisting with in-park sales and promotional activities and preparing, and directing workers engaged in sales activities. We are seeking an individual with previous supervisory and leadership experience who is familiar with seasonal, high-volume, product-based operations. 

Location: THE FLASH Pass Office at Six Flags White Water
Reports to: Program Manager, Six Flags White Water

What you'll be working on: 

• Maintain and build outstanding lines of communication with Six Flags departments
• Conduct training on THE FLASH Pass for Six Flags identified key stakeholders
• Identify attendant training gaps and schedule trainings
• Lead promoting efforts by training Six Flags Team Members on salesmanship of THE FLASH Pass to drive in-park sales
• Assist with accesso group sales and liaise between all parties to ensure customer satisfaction and work to accommodate special requests.
• Regularly monitor the Six Flags website and mobile app to ensure that all verbiage regarding THE FLASH Pass is accurate and concise
• Generate closing reports and verify accurate information- ensure reports are sent nightly at closing. Park to identify a member (s) of the team to complete reports in the manager's absence.
• Partner closely with Six Flags leadership to ensure a smoothly running daily operation, including staffing at attractions, headquarters, and promotion.
• Conduct regular park walks to audit THE FLASH Pass attendants, share best practices, ensure staffing and attendant locations, and continue training efforts.
• Assist with deployment of virtual queuing updates from back-end configuration to on-site implementation.
• Partners in operating, monitoring, and/or supervising in the operation of the accesso network in the park and assists in maintenance of the accesso system.
• Answers and responds appropriately to any Guest complaints or inquiries, approves refunds, and handles other operational Guest interactions.

What you bring to the role: 

• You should come from a previous management/supervisory background in a high-volume sales or cash-handling role.
• You must enjoy working with people as this position is both the leader of a team as well as someone who will be the primary escalation point for guests.
• You are a polished and professional communicator. 
• You are comfortable using office and business software, which includes the Microsoft suite of tools. You should also have an aptitude to learn human resources and other systems and technology.
• Ability to work weekends during the operational hours and uphold satisfactory attendance. This includes the flexibility to work holidays and have reliable transportation.
• To be eligible for employment, you must be 15 or older.
• Passionate about providing guest service and communicating in a professional demeanor while working in a fast paced environment.
• Comfortability handling cash registers and exemplifying basic math skills.
• The ability to work outside in various weather conditions such as rain, cold, and heat.

⭐️  Bonus points if you:

• Love theme parks and sharing this passion with guests!

*If you don't have all the qualifications listed, don't worry! We understand everyone's career path is unique, and still encourage you to apply if you feel this role is aligned with your career trajectory.  

Perks & Benefits

• Pay rate starts at $19.00 per hour
• Performance and sales-based incentives.
• Free admission to the park on your days off.
• Complimentary tickets to Six Flags Over Georgia.
• Free rentals of THE FLASH Pass on your days off.