Assistant Program Manager - ServiceSource

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and serve humanity.

Job Summary 
Assist in purchasing commodity products, medical equipment, and supplies. Responsible for supporting all aspects of daily order management. Has two direct reports who are assembly workers. 

Primary Duties 
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Assist in managing and maintaining inventory at the Cinder Bed Road location and any other assigned warehouses. 

• Assist in managing the day-to-day production operation and requirements of projects by monitoring pickups, deliveries, daily throughput, and productivity levels for all assigned staff.   

• Meet or exceed budget and financial objectives for assigned programs by for favorable pricing and delivery of items.  

• Meet or exceed delivery timetables by coordinating material delivery and set-up/installation; assist with emergency deliveries. 

• Meet or exceed requests for information by providing timely reporting on material planning, open orders and metrics.  

Additional Responsibilities 

• Answer requests for customer service assistance in a timely and efficient way: order processing, quotes, returns, billing resolution. 

• Maintain updated pricing on purchased items and assist in the repricing of FRSS and CAPCA kits on the Federal Procurement List (PL).    

• Consult with customer production lines and manufacturing groups to understand demand forecasts; schedule material lots and review pricing. 

• Serve as a liaison between the customer and supplier for product sourcing.  

• Enter inventory, purchasing, and QC data into Fishbowl or other applicable 3PL and customer systems.

• Asist in third party vendor and item set-up and in qualifying new suppliers. 

• Serve as a liaison for marines to negotiate pricing for beneficial supplier agreements. 

• Report on material planning, open orders, metrics, etc. 

• Work closely with MARCORSYSCOM and marines on product delivery and pricing. 

• Assist in completing quarterly inventory audits. 

• Perform other responsibilities as assigned.

Qualifications: Education, Experience, and Certification(s) 

• High school diploma or General Educational Development (GED) required.

• Bachelor’s degree in business, social services, or related field preferred. 

• Minimum one year experience working with people with disabilities required. 

• Minimum one year inventory experience preferred.

• Experience with procuring medical supplies preferred.

Knowledge, Skills, and Abilities 

• Ability to work well with people internally and externally and at all levels of the organization.   

• Proficiency in Microsoft Office suite.

• Ability to become proficient with company specific programs and software.    

• Excellent verbal and written communication skills.  

• Detail-oriented and able to carry out work with the highest levels of accuracy.

• A well organized and self-directed individual who is a team player.

• Ability to thrive under pressure while working on multiple tasks and projects.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear. The employee is occasionally required to walk and sit. The employee may occasionally lift or move products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.

What We Offer – for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical, Dental, and Vision plans

• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance

• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution

• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars

• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance

• A generous paid time-off program in which the benefits increase based on your tenure with the company

ServiceSource is committed to hiring and retaining a diverse workforce and building an inclusive workplace. We are an Equal Opportunity and Affirmative Action Employer, making employment decisions without regard to a person’s race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class.We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information