Doxim is the customer communications and engagement technology leader serving financial and regulated industries. Our platform with its suite of integrated, SaaS software and document technology solutions helps clients digitize operations, improve efficiency, and modernize customer experience. With Doxim, clients can communicate reliably and effectively, improve cross-sell and upsell opportunities, and drive increased loyalty and wallet share through personalized omnichannel communications

Position Summary:
Primary responsibility will be assisting in providing direction and overseeing day-to-day operation of the production floor, monitoring the quality of work and to ensure team members are receiving proper training.

Essential Position Responsibilities:

• Regular attendance is an essential function of this job
• Ability to move material (up to 55 lbs.) and stage at machines and/or prepare for delivery
• Ability to efficiently operate/run each piece of equipment on the production floor
• Assist in prioritizing and scheduling workflow and personnel based on equipment capabilities and customer needs
• Assist in executing production plan, adjusting for unexpected events (absenteeism, mechanical failures, rush orders, etc.)
• Perform needed quality checks, inspections and minor mechanical adjustments to equipment when needed
• Work with Production Supervisors to optimize production throughput and efficiencies measured by SLA’s.
• Assist in monitoring and enforcing company rules and policies
• Responsible for all production form’s administration. (updates and revisions follow QA procedures)
• Effectively communicate with team members, peers and other departments
• Assist with all inbound return mail being proceed in a timely manner
• Assist in tracking and reporting of all spoiled postage in a timely manner
• Monitor and enforce company rules and policies
• Prepare mail for delivery to USPS, Common Carriers or third-party mailers
• Provide other related duties as assigned

Essential skills and experience:

• Ability to multitask in a fast pace environment
• Read and write English
• Basic Math skills
• Strong attention to detail
• Mechanical attitude
• Can-do mentality
• Excellent interpersonal and communication skills
• Strong team player
• Commitment to Company values

Position Requirements:

• High school diploma or equivalent; additional technical or vocational training related to mail processing and insertion is a plus.
• Previous experience as an insertion operator or in a similar production role.
• Strong technical aptitude for operating and troubleshooting insertion equipment.
• Leadership skills and experience in supervising a team.
• Attention to detail and commitment to maintaining accuracy and quality in the insertion process.
• Effective communication skills for coordinating with team members and other departments.
• Ability to work under pressure, manage time efficiently, and meet deadlines.
• Familiarity with mail processing software and procedures is advantageous.

 

Doxim company encourages applications from all qualified individuals. Applicants with disabilities may notify us of any accommodations needed to support your participation in the recruitment process. We wish to thank all applicants for their interest and effort in applying. Please be aware that only candidates selected for interviews will be contacted for this position.
 EOE/M/F/Disabled/Vets
 Doxim is an equal opportunity employer and makes employment decisions without regard to race, gender, disability or protected veterans’ status.

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