Assistant Practice Administrator - Georgia Eye Associates

Georgia Eye Associates started providing care in 1988 with an experienced team of optometrists and ophthalmologists they specialize in laser refractive surgery, including Lasik, as well as no-stitch and laser cataract surgery while also offering additional services such as multifocal lens implants and cornea repair/transplants.

The Assistant Practice Administrator position is responsible for managing local initiatives as they pertain to human resources, business operations, business development, and marketing strategies, in conjunction with the corporate headquarters of EyeSouth Partners and the local Practice Administrator.

The position serves as a consultant to management of human resources - related issues, acts as an employee champion and change agent, assesses and anticipates HR and Operation related needs. The Assistant Practice Administrator maintains an effective level of business literacy about the practice's financial position, operational needs, culture, and it's competition.

Practice Management

• Works closely with practice administrator, management, and employees to improve work relationships, build morale, and increase productivity and retention
• Works with management team to develop short and long-term staff goals (including staff training, education, certification, protocols, scripts and development, customer service, media advertising, staff seminar and meeting planning, etc.)
• Attends conferences and networking opportunities as a representative of the company
• Oversees limited accounting and finance duties including but not limited to invoice assignment and approval, cash deposit reconciliation, and production goal calculations
• Maintains and coordinates with local leadership on scheduling (doctor days tracking, PTO requests, etc.)
• Assists the Practice Administrator with building facility issues, filing, approval of timecards and mileage reimbursements, distribution of compliance modules, ensuring regulatory and compliance measures are met (including MIPS), provider credentialing, assisting in staff meetings, and serving as backup for all day-to-day onsite management activities
• In conjunction with management, analyzes trends and metrics to develop solutions, programs, and policies
• Under the direction of the Regional HR and Practice Administrator, assists with complex employee relations issues, complaint investigations to reduce legal risks, and ensuring regulatory compliance
• Provides day-to-day performance management guidance to managers and staff (e.g. coaching, counseling, and career development) and consults with the Practice Administrator and Regional HR as needed
• Coordinates and assists leadership team with annual focal reviews
• Manages local employee personnel files and I-9 documentation
• Serves as the local subject matter expert for SkyPrep, iCIMS, and UKG

Marketing 

• Coordinates and assist in the placement of all printed, internet and scripted marketing materials and tools (brochures, newsletters, recall cards, advertisements, etc.)
• Oversees online reputation management / monitors all feedback for advertising campaigns via social media and review sites
• Keeps referring physicians current on service offerings and provide accompanying marketing materials for their patients
• Plans, organizes, and hosts patient and community events
• Introduces new doctors and services to the public and medical community
• Develops and maintains relationships as liaison with local and surrounding media, civil organizations, clinics, and hospitals, always making sure to project the practice in a positive manner

Education:

• Bachelor’s degree in healthcare management, human resources or related field required or the equivalent of years’ experience

Required Skills:

• 3-5 years healthcare/management experience; preferred in a multi-site practice

• Advanced computer skills including Microsoft Office; especially Word, Excel, and PowerPoint

• Strong organizational skills and superior attention to detail. Must be self-motivated with ability to manage multiple tasks/projects simultaneously within inflexible time frames

• Excellent interpersonal skills including the ability to interact effectively and professionally with individuals at all levels; both internal and external

• Strong ability to exercise sound judgment in responding to inquiries; understands when to route inquiries to next level

• Multi-State experience

• Industry related experience

• HRIS experience preferred (UKG/UltiPro a plus)

We offer a competitive benefits package to our employees:

• Medical
• Dental
• Vision
• 401k w/ Match
• HSA/FSA
• Telemedicine
• Generous PTO Package

We also offer the following benefits for FREE:

• Employee Discounts and Perks
• Employee Assistance Program
• Group Life/AD&D
• Short Term Disability Insurance
• Long Term Disability Insurance

EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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