SUMMARY

The Assistant Operations Officer position is responsible for assisting in directing and managing the branch deposit operations personnel in providing a full range of services to customers and prospective customers. This role is responsible for assisting with guiding a team in consistently delivering exceptional customer service, support, and solutions by taking ownership of the entire customer experience. Responsible for applying sound decision-making techniques pertaining to inquiries, approvals, and requests as they apply to existing policies and procedures; keeps within assigned approval limits and uses these instances as learning tools for employee development.

DUTIES AND RESPONSIBILITIES:

ESSENTIAL FUNCTIONS 

• Assists with coordination of activities to ensure operations are conducted in accordance with the Bank’s policies, procedures, and practices.
• Responsible for producing accurate high-quality work while continually seeking to improve productivity, efficiency, and cost-savings measures of branch operations.
• Responds promptly to customer requests, inquiries, and complaints following through on commitments and obligations.
• Proactively protects the Bank and its customers from counterfeit and fraudulent activity by staying current on fraud warnings and initiating discussion with customers regarding specific transactions to prevent potential loss to customers and operational losses to the Bank.
• Finds opportunities to develop new customer relationships and enhance existing customer relationships by maintaining a thorough knowledge of and effectively promoting the Bank’s products and services.
• Motivates all branch employees and assists in attaining consumer and business development goals through active participation and support of division campaigns and the High Performance Growth (HPG) Program.
• Assists with the branch certifications process, callback process, and monitors branch activity and quality control reports.
• Assists with maintaining appropriate cash supply and ensures proper cash controls are adhered to by all branch operations personnel.
• Performs or assists, as needed, with all Teller functions, including, but not limited to, processing deposits, withdrawals, loan payments, stop payments, selling cashier checks, and processing account holds.
• Performs or assists, as needed, with all New Account functions, including, but not limited to opening a variety of accounts (checking, savings, business, IRA, CD, HSA, Safe Deposit Boxes), account maintenance, create and troubleshoot online banking accounts, ordering checks and debit cards, and processing disputes.

ADDITIONAL RESPONSIBILITIES

• Keeps management appropriately informed of area activities and of any significant problems or complaints.
• Provides superior internal and external customer service: must demonstrate self-governance, timeliness, courtesy, and respect toward customers, prospective customers, and organization personnel.
• Represents the Bank in a professional manner which includes a professional image, confidentiality, a positive “can-do” attitude, good attendance, punctuality, flexibility and adaptability in meeting Bank and customer needs.
• Keeps work area organized and tidy for efficiency and to maintain customer privacy.
• Completes and/or attends assigned training sessions within the assigned time frames and stays current on new operational procedures.
• Attends and participates in meetings as required.
• Must comply with applicable laws and regulations, include but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
• Duties, responsibilities, and activities may change or be assigned at any time with or without notice.
• May be required to work at other branches due to personnel shortages

QUALIFICATIONS:

EDUCATION/EXPERIENCE

• Associate’s degree from two-year college or technical school; or related experience and/or training; or equivalent combination of education and experience.
• Three to five years of similar or related experience, including time spent in preparatory positions.

Required Skills:

• Minimum two years prior banking experience
• Minimum one year supervisory experience
• Knowledgeable in all phases of operations
• Strong oral and written communication skills
• Careful attention to detail and time management
• Excellent customer service 

Preferred Skills:

• Ability to identify customer financial needs, goals and objectives.
• Proficiency in computer skills
• Proficiency in completing branch certifications

WORK ENVIRONMENT: Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise.

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; use hands to operate a computer, and talk or hear. The employee is occasionally required to walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 30 pounds. 

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation. 

Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes. This job includes close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance, a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a 401(k) retirement savings plan, discounts on banking products and services, Paid Time Off (PTO) and holidays. Visit our website for more details!

COMPANY OVERVIEW: We are a family of banks whose unique local presence reflects the communities we serve. We welcome the opportunity to grow and change as our customers and communities do the same. Read our story, learn about our banks, and experience life at Glacier Bancorp, Inc. all from our website. Check it out! 

We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

No Recruiters or unsolicited agency referrals please.