Assistant Operations Manager - Dallas - Arhaus

The Assistant Operations Manager is responsible for the performance of designated hubs(s). The primary focus is to confirm that Arhaus Standard Operating Procedures are executed by each provider and make certain required delivery deadlines are met while ensuring a consistent brand-right experience at the hub(s).

Essential Duties and Responsibilities:

• Oversee day-to-day operations at designated hub facilities within the district to ensure adherence to SOPs and performance towards metrics including but not limited to Return & Exchange Rate, Customer Experience Rate, Cost per Stop, % Scheduled, and Lead Time metrics
• Provide support to the store teams as issues arise and attend deliveries regularly
• Work with hubs to identify specific areas of improvement and share best practices among locations and with colleagues
• Share product-specific information and assembly instructions with the delivery hub teams
• Provide feedback to cross-functional partners to support reduced recurrence of issues
• Support project-related tasks as assigned
• Perform on-site operational audits to confirm site compliance with SOPs
• Investigate, resolve and/or escalate customer service issues as appropriate
• Review invoices for billing accuracy

Competencies:

• Adapts to change quickly and easily and performs effectively during times of change; demonstrates the ability to multi-task and manages competing priorities effectively
• Builds respectful and effective working relationships; collaborates with others to achieve common goals
• Strives to meet or exceed the expectations of internal and external customer standards
• Demonstrates initiative by acting as a self-starter; takes on increased responsibility to enhance one’s contribution
• Displays a high degree of integrity, honesty and takes responsibility for one’s own actions;  shows consistency between words and actions

Education, Experience, and Other Qualifications:

• Education: High school diploma; College degree preferred
• Years of experience: must have 3-5 years in Fleet and/or Home Delivery Operations
• Valid Driver’s license required
• Computer proficiency: Working knowledge of computer programs
• Dedicated to business and allow flexibility with work hours if necessary

Essential Functions of the Position:

• No physical limitations that limit the ability to carry and move furniture weighing up to 150 pounds.
• Ability to assist in strategic planning of a growth-oriented company.
• Maintain confidentiality of customer’s information.
• Always willing to adapt to change and keep an open mind to training
• Consistent regular scheduled attendance is considered an essential function of this job.

Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.  Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.