Assistant Office Manager - Richmond - Dr. Tavel Optical Group

Are you an experienced manager that excels at building strong teams? Do you have a passion for service and an eye for fashion? If so, look no further, we’ve got the job for you!

Dr. Tavel has been family owned for over 80 years and are focused on providing outstanding eye exams, glasses, and contacts at our 24 Indiana offices. Our team is collaborative and focused on providing a SPEC-tacular patient experience to help Hoosiers see better, look better, and feel better.

At Dr. Tavel, we deliver the following:

• A culture that values diversity and inclusion
• A progressive and results-oriented leadership team
• Investment in training and developing our staff so they can shine as experts
• Offices, equipment, and inventory that exceed patient expectations 

Pay:

• Pay starts at $20.50 per hour base pay. 
• Eligible for monthly bonus immediately.

Our ideal candidate possesses the following traits:

• Amazing communicator who loves interacting with people
• Dedicated leader who builds teams that deliver excellence
• Desire to help patients experience the gift of sight
• Exhibits high integrity
• Focused and detail oriented
• Outstanding problem solver
• Dedicated to learning and self-improvement

Responsibilities include:

• Assisting the Office Manage in all operations of a Dr. Tavel office including hiring, employee scheduling, training and development, performance reviews, meetings, inventory assessment, and other duties as assigned or needed within the office.  Serving as the backup manager when Office Manager is out of the office.
• Setup your store for success each day by ensuring all operational, service, and staff procedures are executed to Dr. Tavel standards
• Drive store vision and sales by providing exceptional service and resolving customer and operational inquiries timely
• Deliver excellent patient care and product offerings to customers
• Assisting with general front office operations: answering the phone, check-in, check-out, and pretesting patients
• All things insurance: verifying eligibility, answers questions, and authorizing benefits

• Foster and support a productive, positive culture in your office

Requirements

• Previous management experience is required (retail management is a plus) with ability to motivate, develop, and hold staff accountable

• Management experience leading a team of at least 4-6 employees is a plus
• Previous optical experience with working knowledge of troubleshooting glasses a plus but not required
• A positive attitude and a willingness to strive for excellence
• Clear, effective, and professional communicator with ability to break down terms for customers to easily understand
• Ability to work in a fast-paced environment
• Available to work one evening per week and Saturdays
• Bilingual in Spanish is a plus but not required

Benefits

• Paid Time Off and Company Paid Holidays
• 401(k)
• Health, Rx, and Dental Insurance
• 100% Paid Parental Leave
• Vision Perk -- Free eye exams and glasses for you + large discounts for family
• Company Paid Life Insurance