Assistant Nurse Operations Manager - Orlando Health

Department: Med/Tele

Status: Full-time 

Shift: Day

Title: Assistant Nurse Operations Manager

ORLANDO HEALTH DR. P. PHILLIPS HOSPITAL

Orlando Health Dr. P. Phillips Hospital is an award-winning, full-service medical/surgical facility that has been serving the residents of southwest Orange County and Orlando’s growing tourist population since 1985. With a highly qualified team of nurses, support staff and physician specialists, our 285-bed facility provides combined expertise and advanced technology in numerous areas of specialty, including diagnostic imaging, cardiovascular care, orthopedic care, surgical services and emergency medicine. The hospital is equipped with robotic surgical capabilities for colorectal, general, gynecologic and urologic surgeries and has earned Joint Commission certification for its total hip and knee replacement programs utilizing innovative, personalized technologies. Orlando Health Dr. P. Phillips proudly holds recognition as a “Best Regional Hospital” by U.S. News & World Report.

Orlando Health Dr. P. Phillips is part of the Orlando Health system of care, which includes award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities that span Florida’s east to west coasts and beyond. Collectively, our 27,000+ team members honor our over 100-year legacy by providing professional and compassionate care to the patients, families and communities we serve.

Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible, so that you can be present for your passions.

“Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you.

Top Reasons to Choose Orlando Health – Dr. P. Phillips Hospital:

• Competitive Pay: Evening, nights, and weekend shift differentials offered for qualifying positions.
• All Inclusive Benefits: Student loan repayment, tuition reimbursement, back up elder and childcare, pet insurance, and more for full time and part time employees.
• Employee-centric: P. Phillips Hospital has been selected as one of the 2020 “Best Places to Work in Healthcare” by Modern Healthcare.
• Committed to Community: Orlando Health provides more than $450 million in total value to the community in the form of charity care, community benefit programs and services, community building activities and more.
• Forbes Recognizes Orlando Health as a Best-In-State Employer

​Forbes has named Orlando Health as one of America's Best-In-State Employers for 2021. Orlando Health is the top healthcare organization in the Metro Orlando area to make the prestigious list. "We are proud to be named once again as a best place to work," said Karen Frenier, vice president, Human Resources. "This achievement reflects our positive culture and efforts to ensure that all team members feel respected, supported and valued.

Essential Functions

• Shared 24/7 accountability with Nursing Operations Manager
• Participates in the recruitment and selection of new team members for the unit through interviews, peer selection, and evaluation of candidates.
• Coordinates with the Unit/Department Nursing Operations Manager and Human Resources as indicated on corrective action, progressive discipline, and career advancement.
• Investigates event reports and provides feedback to both Unit/Department Nursing Operations Manager and team members.
• Oversight of schedules for the unit to ensure the proper mix of staff are available each shift to provide appropriate patient care.
• Maintains oversight of patient flow and intervenes as indicated to achieve expected outcomes.
• Performs Nurse Leader rounds and reviews, to identify variance from nursing best practice and regulatory or hospital standards. Participates in process/quality improvement initiatives to improve outcomes and standard work.
• Ensures the customer experience is upheld by all team members on shift and provides service recovery to patients and their families as needed.
• Interfaces with patients and families to provide instruction, promote participation in patient care, and to coordinate nursing activities.
• Participates and/or leads staff meetings, GEMBA board, or huddles; demonstrates ownership of unit and outcomes.
• Performs direct patient care activities as required to meet operational needs.
• Possesses excellent interpersonal skills and ability to work in a team environment.
• Respects the rights and privacy of others and holds staff member information in strict confidence.
• Ensures incident reports are completed appropriately and follows up with event reports as needed.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state, and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions Leadership

• Expresses ideas clearly and effectively in verbal and written communication to team members and groups.
• Advocates on behalf of the nursing staff to represent the concerns of patients, families, and staff.
• Implements strategies that promote education, health, and safety.
• Fosters diversity, equity, and inclusion.
• Demonstrates collaborative and collegial relationship skills, engages staff in decision-making, and exhibits effective conflict resolution skills.
• Role models professional behaviors and serves as a mentor to coach team members and colleagues.
• Promote a safe working environment; support and/or coordinate any follow-up related to WPV occurrences.

Human Resource Management

• Manages various human resources functions including recruitment/selection process, retention, supervision, coaching and productivity.
• Assists with the clinical evaluation of team members, completes written clinical performance evaluations, and conducts timely team

Education/Training

• Bachelor of Science in Nursing Degree (BSN) required if no Master of Science in Nursing (MSN).
• Master of Science in Nursing (MSN), Doctor of Nursing Practice (DNP), or Bachelor of Science in Nursing (BSN) with Graduate degree in Business or health-related field preferred. Licensure/Certification • Current licensure as a registered nurse in the State of Florida or Nurse Licensure Compact (NLC).
• Maintain current Basic Life Support (BLS) certification.
• May require one or more of the following certifications based on the assigned patient population: o Advanced Cardiovascular Life Support (ACLS) o Pediatric Advanced Life Support (PALS) o Neonatal Resuscitation Program (NRP) Trauma Nurse Core Course (TNCC) Experience Two (2) years of experience as a Registered Nurse in an acute setting