Assistant Manager – Donor Assistance and Fulfillment - Lions Clubs International

We’re in the business of Good

Lions Clubs International Foundation (LCIF) is the charitable arm of Lions Clubs International, the world’s largest service club organization. Serving more than 1.4 million Lions, working with 47,000 clubs in 200-plus countries globally, LCIF has funded humanitarian service to build a more promising future for citizens of the world.

Since 1968, LCIF has awarded more than $1 billion in grants, helping combat vision problems, provide valuable life skills to youth, respond to major catastrophes, and build programs to address the needs of at-risk and vulnerable populations. LCIF is also working to reduce the prevalence of diabetes and improve the quality of life for those living with the disease. In addition, the foundation is expanding its global causes to include childhood cancer, hunger and the environment while raising funds to empower even more service from Lions.

As the challenges facing our world increase, so must our capacity to combat them.

These are not things that any one Lion, club or district can do alone. But together, we can. We are currently looking for an Assistant Manager for our Donor Assistance and Fulfillment team to join our team and rise to the challenge of empowering service.

 

Position Highlights:

Assists the Department Manager-Donor Services in managing day-to-day operations of the Donor Services team by ensuring the timely and efficient processing of donations and recognitions while in compliance with various security and privacy standards.

What You’ll Do:
 

• Assist Department Manager by ensuring staff adheres to schedule and work assignments, attending and conducting regular staff meetings, implementing productivity standards, and suggesting resolutions regarding operational problems.
• Educate staff on current operational standards, policies, and procedures. Assists Department Manager by ensuring staff adherence.
• Serve as backup to Department Manager relating to donation processing, payment methods, merchant accounts, recognitions, data reports, and reconciliations.
• Recommend, develop, and maintain productivity benchmarks for donation and recognition processing. Ensure data validity and reporting accuracy.
• Manage donation and recognition process workflows, data quality control process, and document archiving. Delegate to ensure consistency including assigning/reassigning projects and suggesting changes to workflow. Maintain proper documentation of all procedures.
• Manage Customer Service tasks including internal and external email correspondence and phone calls.
• Assist Department Manager by conducting monthly reconciliations of all donations processed by the Donor Services team to ensure all funds are properly recorded.
• Coordinate regularly with Accounting and the LCIF Controller/Finance Manager to identify and resolve reconciliation issues.
• Manage and monitor all merchant account activity.
• Assist Department Manager by ensuring data is handled and processed in accordance with PCI, GDPR, and other industry compliance standards.
• Ensure proper inventory of recognition items and manage procurement process for new items.
• Liaise with IT and LCIF Business Systems & Data Specialist in implementation of new technical applications and reporting needs.
• Manage donation data adjustment process including approval of adjustments and suggestions for improvement to procedures.
• Ensure adherence to LCIF policies and procedures and managerial directives.
• Coordinate and/or conduct training programs for use of LCIF line of business applications.
• Coordinate efforts with other departments on cross-functional projects.
• Recommend improvements to operational standards, policy and/or procedures.
• Provide technical support to others relating to donation/recognition processing system and reports.
• Prepare and/or review reports to communicate and evaluate department information.

We’re Looking for Someone With:

• Bachelor’s degree (BS or BA) from four-year College or university or equivalent combination of education and experience.
• Minimum of 3 years operational experience (association experience preferred) with increasing responsibilities.
• Minimum of 1 year supervisory/leadership experience or equivalent.

Why You’ll Love Working Here:

Lions Clubs International has excellent benefits for you and your family. We believe in a balanced work-life and have programs and benefit plans to support our employees, such as:

• Three weeks paid time off plus time off for volunteering
• Flexible and hybrid work schedules
• Comprehensive medical, dental, vision and life insurance plans
• Flex spending accounts for medical and dependent care
• 401K with employer match
• Reimbursable training
• Casual dress

Diversity, equity and inclusion are at the core of who we are. Diverse and inclusive teams have a positive impact on the work we do, and we know that having varied perspectives helps generate innovative ideas to solve complex problems in an ever-changing world.

Lions Clubs International Is an Equal Opportunity Employer