Assistant Manager, Technical Services (Rides & Attractions)-2nd Shift - NBCUniversal

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation. 

Each day Universal Studios Hollywood creates unforgettable experiences for our guests from around the world. We bring to life the ultimate Hollywood experience with our real working movie studio and heart-pounding rides, shows and attractions that put you inside some of the world’s most popular movies and TV shows. USH offers something for everyone from thrill seekers to movie lovers to family fun for all ages. Our Team Members are passionate individuals who create memorable moments whether it’s on the studio lot, or in our conference rooms, theaters, or kitchens. We believe in the talent of our team members. It’s our passion and commitment to excellence that drives our business to succeed in everything we do across the park. We believe in a culture of family and fun, here you can make a difference and build your career! 

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.  

Summary

The Assistant Manager, Technical Services (Rides & Attractions) is responsible for implementing the technical operating plans for Rides & Attractions in the Technical Services Department.  The Assistant Manager will generally operate with a broader oversight of attractions and is typically focused on labor utilization and coordination.

The Assistant Manager provides technical guidance for attractions under his or her area of responsibility, including Audio, Special Effects, Projection, Lighting, Set/Scenic, Props, Show Action Equipment, Animated Figures, Ride Mechanical Systems, Ride Control, and Show Control Systems.

Responsibilities:

• Coordinates and assigns technicians to set up, install, repair, and maintain all equipment and venue technical processes.  Ensures Ride and Attraction readiness to open on time.
• Ensures all Ride & Attraction equipment is maintained in accordance with USH Policies, practices and standards. 
• Conducts regularly scheduled shift meetings with the Technicians:
  • Direct and confirm work assignments & emphasis to address issues.
  • Review and communicate safety requirements and practices.  Ensure training assignments are completed.
  • Share relevant business, guest, and employee news.
  • Recognize positive behaviors
  • Give timely and constructive feedback to improve performance
• Provides technical guidance and mentoring as required to Ride & Attraction Technicians within the day-to-day maintenance activities in the field.  Builds strong team cohesion and motivation within the Technical Services Team.
• Confirms maintenance activities are executed professionally, with Ride and Attraction areas and components maintained in a neat and workmanlike manner.
• Responds to major Ride & Attraction issues immediately.  Escalate communications to the appropriate Managers or Sr. Managers when there is a significant safety issue, delay, failure or injury.  Determine root cause of issues.  Develop and manage timely solutions.  Communicates significant expenses and risk.
• Ensures the proper completion of documentation, including: Work Orders, Payroll Approvals, Compliance, EHS Action Findings, Injury and Illness Reports, Equipment Readiness reports, LOTO verification, Housekeeping Inspections, etc.
• Oversees technical interaction with Non-ride Personnel, Vendors, Sub-contractors, Engineers and other relevant 3rd person parties involved with Show and Ride systems.  Insures a clear line of communication regarding any maintenance activities.
• Advises, coordinates, and is accountable to the Senior Manager, Rides & Attractions, Director of Rides & Attractions and Director of Engineering regarding the status and engineering quality of Ride & Attraction systems including areas of risk or potential future risks.
• Confirms appropriate labor levels with Managers & Sr. Managers.  Addresses unplanned overtime & meal penalties.                                                               
• Ensures that collective bargaining agreements are upheld by partnering with HR and Labor Relations to maintain positive union relationships.
• Plans and implements action plans for the department’s future success including training programs, workforce planning, and rewards and recognition program. 
• Ensures employees understand and follow all company policies and procedures.  Observes employee conduct and communicates to the Managers/Sr. Managers both positive and negative behaviors.
• Model a positive work approach with our employees, partners, and clients. 

Qualifications/Requirements:

• Bachelor’s degree in Business, Engineering or related field; or equivalent combination of education and experience required.  
• 5-7 Years technical and Trade experience
• 3-5 years of operations management/team leadership experience; or equivalent combination of education and experience
• Ability & willingness to work overtime, weekends and holidays with short notice
• Must have strong leadership, organizational and problem-solving skills.
• Proficiency in Microsoft Word, Excel, Outlook and PowerPoint

Desired Characteristics:

• Excellent organizational, verbal and written communication skills
• Demonstrated ability to work with all levels of employees and management, strong team player and willingness to give assistance to co-workers in other areas. 
• Strong interpersonal and analytical skills
• Strong time management skills
• Demonstrated ability to work independently under pressure; proactive thinker/self-starter
• Ability to multi-task and be flexible is essential for success
• Theme Park Operations knowledge and experience
• Experience managing in a union environment

o Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range:$70,000- $85,000. 

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

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