Assistant Manager - Tropical Smoothie Cafe

HIRING for a New Tropical Smoothie Café opening soon in the Skyway Marina District. 

SUMMARY OF RESPONSIBILITIES

The Assistant Manager (AM) is responsible for leading the front of house (FOH) and back of house (BOH) operations of the Cafe. The AM will spend significant time performing managerial duties, as well as some BOH cooking

functions. Key responsibilities include managing, training, and disciplining restaurant team

members as well as the management team. The AM is responsible for ensuring excellent guest

experience, the safety of our guests, team members and property, and product quality. The position

will lead and develop the manager to drive catering and increased sales. The AM must hit

operational and sales goals for the Cafe, as well as operate within brand standards.

ESSENTIAL FUNCTIONS

Wears an “owner’s hat” in operating the store.

Knowledgeable and proficient in each position within the cafe.

Successful completion of the Cafe Basics, Certified Trainer, and Crew Leader Training Programs.

Recruits and trains new Crew Members to ensure the café is staffed at the appropriate level.

Manages and delegates daily functions of the café including prepping product, making food and smoothies, serving customers, and completing daily and weekly cleaning duties.

Leads and coaches staff during each shift to ensure brand standards are upheld.

Manages the brand experience, including hospitality, quality control, and speed of service.

Ensures all safety and security policies are being followed as set by the brand.

Monitors sales growth and cost control of the store against the budgeted expectation and historical performance to maximize profitability.

Leads marketing and promotional campaigns. Executes marketing and sales programs following guidelines.

Manages labor to ensure proper staffing levels to meet the budget and sales strategy.

Manages the inventory and par levels.

Ensures equipment is operable to execute brand standards.

Drives servsafe compliance and proper food handling procedures.

Performs any additional tasks necessary to run the store.

REQUIREMENTS

Minimum of 1 year of managerial experience in the restaurant, fast-casual field, or a hospitality degree.

Experience recruiting, training & developing employees.

Experience in growing sales & providing excellent customer service.

Demonstrated ability to drive operational excellence in both FOH & BOH.

Must have a proven track record of managing the cost of goods & labor.

Strong skills in understanding P&L reports & budgets.

Basic computer skills, including Microsoft Word, Excel, and Outlook.

Effective verbal & written communication skills. 

Legally able to work within the State and Federal guidelines.

Servsafe certification required.

Strong in driving operational execution in both FOH and BOH.

Self-starter; able to clarify ambiguity, make solid decisions, and create solutions in a fast-paced organization.

PHYSICAL REQUIREMENTS

Continuous standing and walking throughout the duration of each shift.

Bending, lifting, and carrying up to 25 pounds to perform duties like stocking, refilling ice, or taking out the trash.

Constant face-to-face interactions with crew members and customers.

Safely navigate in a fast-paced café environment.

Ability to multi-task and remain positive in sometimes stressful working conditions.

DUTIES & RESPONSIBILITIES

Monitor sales growth & cost control of the café against the budgeted expectation & historical performance, to ensure that profit goals are met.

Maintains & exceeds customer expectations to build brand loyalty.

Presents a consistent, professional image of the café & crew by maintaining all sanitation & appearance standards.

Communicates & stays updated on all marketing & promotional materials.

Executes marketing & sales programs, following appropriate guidelines.

Builds café sales by cultivating relationships in the business community & initiating local store marketing campaigns.

Tropical Smoothie Cafe is a Fast Casual restaurant with a tropical twist. At Tropical Smoothie we inspire a healthier lifestyle by serving amazing food and smoothies with a bit of tropical fun! It started on a beach in Florida. The calm gulf waters, friends enjoying games in the sand, and a need for replenishment from the warm Florida sun. We started by blending fruits and vegetables together to create unique and refreshing smoothies. And customers lined up for our tasty creations. Then in 1997, we opened our first cafe in Tallahassee, Florida. Guests now had a place to sit and relax while we made their favorite smoothies. Two years later, we added a range of wholesome food options to complement our smoothies, all made fresh. We started as a destination for flavor, and it’s a proud heritage that we continue today. We are guided by a simple belief: when you eat better, you feel better. Tropical Smoothie Cafe’s menu boasts bold, flavorful smoothies with a healthy appeal, all made-to-order with quality ingredients. We find that real fruits, veggies, and juices just taste better. Our toasted wraps, sandwiches, flatbreads, and quesadillas are made to suit your individual tastes with quality meats, fresh produce, and flavorful sauces. Combine that with a fun, relaxing atmosphere - and unparalleled hospitality - and you can see why people return again and again for the Tropical Smoothie Cafe experience. Our mission is to inspire a healthier lifestyle by serving amazing food and smoothies…with a bit of tropical fun.

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