Kitchens for Good
POSITION TITLE: Assistant Manager
REPORTS TO: Operations Manager
FLSA STATUS: non-exempt
Location: San Diego, CA
Who we are:
Kitchens for Good is a non-profit with the mission to use food to transform lives and nourish communities by providing people with the skills and support to launch meaningful careers. Kitchens for Good has provided training to more than 300 job seekers through its apprenticeship programs and distributed more than 600,000 hunger relief meals to food-insecure San Diegans.
The Assistant Store Manager is responsible for assisting the Store Manager with the day-today operational management of Shop Kitchens for Good, including but not limited to staff and volunteer supervision; team building; customer service; merchandise pricing; financial oversight and cash handling procedures; donations processing; visual merchandising; and merchandise production. The Supervisor will also ensure the constant availability of quality items for sale within a clean, well-organized shop that is appealing to customers.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Operations and Store Management
Assist in the development and implementation of written procedures for store operations, including opening, and closing the store; procedures for accepting, sorting, pricing donations; security procedures for staff and volunteers, handling of cash, and other relevant procedures as needed.
Supervise the processing of donated items; manage the rotation of items and the disposal of donated items in a timely fashion. Processes include sorting, hanging, tagging, steaming, displaying, and disposing of donated items. The Supervisor is also in charge of pricing items.
Contribute to the development of annual revenue projections to meet financial goals.
Responsible for managing opening and closing procedures.
Assist in controlling petty cash, ensuring appropriate expenditures and receipts.
Ensure that all sales transactions (cash, checks, credit cards) are handled properly and in line with Kitchens for Good cash handling procedures and credit card compliance standards (PCI DSS compliance).
Maintain and increase knowledge of resale, consignment, and retail trends through daily reading (e-mail list serves, publications) and participation in webinars, staff meetings, and periodic offsite training.
Assists with backdoor issues such as donations that were left overnight and the upkeep of the donation area.
Assists with the scheduling of truck delivery and pick up. Ensure that the truck is maintained and in good working order.
Manage and oversee the E-Commerce inventory process, procedure and fulfillment.
Support volunteers and staff on the sales floor with customer conflicts, pricing issues, etc.
Work with and support the efforts of the Volunteer Coordinator to increase volunteer hours to reduce staffing costs whenever possible.
Assume the role of store manager in the absence of the store manager.
Coordinates and oversees the day-to-day workflow of staff and volunteers.
Lead, monitor, coach employees and volunteers to deliver a consistent positive customer experience.
Ensure staff is fully trained on and adheres to all store functions as well as agency personnel policies and programs.
Assist in the hiring, supervision, training, and evaluation of staff.
Maintain confidentiality regarding all personnel matters.
Develop and manage employee and volunteer schedules to ensure appropriate levels of coverage.
Maintain proficiency of agency policies and procedures.
Ensure a safe and effective operating environment and that employees are trained in the store safety and security procedures.
Participate in staff meetings as needed to share information and engage in team building.
Strong Presentational Skills
Collaboration and Strong Leadership Skills
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Education and Work experience:
One year experience providing customer service and information in a retail setting, including at least one year training and supervising the work of staff.
Three years' experience providing face-to-face customer service and operational oversight in a retail setting or business other than a retail thrift store may be substituted for one year of non-supervisory experience.
Uses a computer to access, input and retrieve work-related information and to prepare written documents.
Ability to reconcile daily receipts for accounting purposes and perform bookkeeping duties.
Proficient in Microsoft Office 365 programs (Excel, Word, Power Point, One Drive, and Share Point).
Position Type/Expected Hours of Work
This is a full-time position non-exempt position scheduled at 40 hours a week. Scheduled hours and days will vary. Must be available to work on weekends and evening shifts.
Employee will be expected to travel to as needed, to additional KFG locations. Employee must have a valid driver’s license, reliable transportation, and ability to work across multiple sites.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
KFG is an equal opportunity employer. KFG does not discriminate based on race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.