Assistant Manager Registration (Nights & Some Weekends) - Vanderbilt University Medical Center
Nashville, TN
About the Job
Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and where your diversity of culture, thinking, learning, and leading is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.
Organization:
ED Registration
Job Summary:
JOB SUMMARY
The Assistant Manager will be responsible for overseeing a team of registration staff, organizing the training (schedules) of new staff, ensuring compliance with relevant regulations, and participating in interdisciplinary meetings/groups/committees to ensure effective communication and coordination between departments. This position will also oversee the registration workflow, develop and maintain processes and standards for the department, and assist with the ongoing improvement of employees' skills. The Assistant Manager will lead the resolution of patient and staff issues.
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KEY RESPONSIBILITIES
+ Leads all assigned area functions per departmental guidelines and assists staff with issue resolution. Backfills staff assignments during high volume periods.
+ Oversees staff performance to achieve productivity and quality goals.
+ Ensures that all encounters are updated timely, and entered thoroughly into Epic and any other Vanderbilt computer system that is used.
+ Ensures proper collection of patient liabilities during registration and discharge process.
+ Assist with data quality audits.
+ Develop and maintain training schedules for new staff, ensuring that all employees receive appropriate training.
+ Ensure PCI compliance by implementing and maintaining appropriate policies and procedures.
+ Participate in interdisciplinary meetings with other departments to ensure effective communication and collaboration.
+ Assist in the development of processes and standards for the department.
+ The responsibilities listed are a general overview of the position and additional duties may be assigned.
TECHNICAL CAPABILITIES
WORKFLOW MANAGEMENT (NOVICE) Knowledge of the tasks, procedural steps, organizations or people involved, required input and output information, and tools needed for each step in a business process. Able to build on this knowledge in order to make a process more efficient and effective.
LEADERSHIP (NOVICE) Formulates a vision while motivating & guiding employees promoting engagement. Leaders state precise goals, ensures the commitment of individuals to those goals, defines the methods of measurement, and provides the incentive to accomplish measurable outcomes.
OPERATIONS PLANNING (NOVICE) Anticipates resource needs to meet objectives and implements appropriate processes.
PEOPLE MANAGEMENT (Intermediate) Interacting, communicating, building relationships and developing employees.
COMPLIANCE (Intermediate) Understanding the rules, regulations, sanctions and other statutory requirements, guidelines and instructions relating to governing bodies and organizations, both internally and externally.
QUALITY MANAGEMENT (NOVICE) Developing a systematic process of checking to see whether a process or service is meeting specific requirements.
BUSINESS RESULTS (FUNDAMENTAL AWARENESS) Ability to achieve business results while focusing on quality, customer satisfaction, and stewardship.
BASIC QUALIFICATIONS
+ High School Diploma or GED (or equivalent experience) (Required)
+ 4 years relevant experience (Required)
Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.
At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.
Core Accountabilities:
* Organizational Impact: Plans and sets day-to-day objectives for the team that have a direct effect on the results of the department or area that the job is in. * Problem Solving/ Complexity of work: Resolves technical and operational problems within provided guideline. * Breadth of Knowledge: Applies advanced subject matter knowledge within a specific technical area and basic management knowledge to support the team. * Team Interaction: Leads/supervises a unit within a department or a small department. Typically without budget or hire/fire authority. Role is typically a 'working' supervisor.
Core Capabilities :
Supporting Colleagues: - Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance e and gain knowledge in new areas. - Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships. - Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences.Delivering Excellent Services: - Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them. - Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions. - Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness.Ensuring High Quality: - Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly. - Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them. - Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring. Managing Resources Effectively: - Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure. - Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area. - Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities. Fostering Innovation: - Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches. - Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges. - Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.
Position Qualifications:
Responsibilities:
Certifications:
Work Experience:
Relevant Work Experience
Experience Level:
5 years
Education:
High School Diploma or GED (Required)
Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and to the principles of equal opportunity and affirmative action. EOE/AA/Women/Minority/Vets/Disabled
Organization:
ED Registration
Job Summary:
JOB SUMMARY
The Assistant Manager will be responsible for overseeing a team of registration staff, organizing the training (schedules) of new staff, ensuring compliance with relevant regulations, and participating in interdisciplinary meetings/groups/committees to ensure effective communication and coordination between departments. This position will also oversee the registration workflow, develop and maintain processes and standards for the department, and assist with the ongoing improvement of employees' skills. The Assistant Manager will lead the resolution of patient and staff issues.
.
KEY RESPONSIBILITIES
+ Leads all assigned area functions per departmental guidelines and assists staff with issue resolution. Backfills staff assignments during high volume periods.
+ Oversees staff performance to achieve productivity and quality goals.
+ Ensures that all encounters are updated timely, and entered thoroughly into Epic and any other Vanderbilt computer system that is used.
+ Ensures proper collection of patient liabilities during registration and discharge process.
+ Assist with data quality audits.
+ Develop and maintain training schedules for new staff, ensuring that all employees receive appropriate training.
+ Ensure PCI compliance by implementing and maintaining appropriate policies and procedures.
+ Participate in interdisciplinary meetings with other departments to ensure effective communication and collaboration.
+ Assist in the development of processes and standards for the department.
+ The responsibilities listed are a general overview of the position and additional duties may be assigned.
TECHNICAL CAPABILITIES
WORKFLOW MANAGEMENT (NOVICE) Knowledge of the tasks, procedural steps, organizations or people involved, required input and output information, and tools needed for each step in a business process. Able to build on this knowledge in order to make a process more efficient and effective.
LEADERSHIP (NOVICE) Formulates a vision while motivating & guiding employees promoting engagement. Leaders state precise goals, ensures the commitment of individuals to those goals, defines the methods of measurement, and provides the incentive to accomplish measurable outcomes.
OPERATIONS PLANNING (NOVICE) Anticipates resource needs to meet objectives and implements appropriate processes.
PEOPLE MANAGEMENT (Intermediate) Interacting, communicating, building relationships and developing employees.
COMPLIANCE (Intermediate) Understanding the rules, regulations, sanctions and other statutory requirements, guidelines and instructions relating to governing bodies and organizations, both internally and externally.
QUALITY MANAGEMENT (NOVICE) Developing a systematic process of checking to see whether a process or service is meeting specific requirements.
BUSINESS RESULTS (FUNDAMENTAL AWARENESS) Ability to achieve business results while focusing on quality, customer satisfaction, and stewardship.
BASIC QUALIFICATIONS
+ High School Diploma or GED (or equivalent experience) (Required)
+ 4 years relevant experience (Required)
Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.
At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.
Core Accountabilities:
* Organizational Impact: Plans and sets day-to-day objectives for the team that have a direct effect on the results of the department or area that the job is in. * Problem Solving/ Complexity of work: Resolves technical and operational problems within provided guideline. * Breadth of Knowledge: Applies advanced subject matter knowledge within a specific technical area and basic management knowledge to support the team. * Team Interaction: Leads/supervises a unit within a department or a small department. Typically without budget or hire/fire authority. Role is typically a 'working' supervisor.
Core Capabilities :
Supporting Colleagues: - Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance e and gain knowledge in new areas. - Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships. - Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences.Delivering Excellent Services: - Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them. - Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions. - Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness.Ensuring High Quality: - Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly. - Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them. - Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring. Managing Resources Effectively: - Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure. - Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area. - Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities. Fostering Innovation: - Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches. - Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges. - Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.
Position Qualifications:
Responsibilities:
Certifications:
Work Experience:
Relevant Work Experience
Experience Level:
5 years
Education:
High School Diploma or GED (Required)
Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and to the principles of equal opportunity and affirmative action. EOE/AA/Women/Minority/Vets/Disabled
Source : Vanderbilt University Medical Center