Assistant Manager- POS- Receiving - Ace Hardware
Fort Collins, CO 80525
About the Job
General Summary
This Assistant Manager role is responsible for assisting in managing overall store operations for the POS team and the reveiving of all outside vendor items, as well as the achievement of company goals and directives.
Essential Duties & Responsibilities
Include the following. Other duties may be assigned.
Customer Service
• Provide positive representation of store.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
• Provide a friendly, outgoing demeanor; work well with customers as well as associates.
• Ensure all calls and pages are answered promptly, courteously and effectively.
• Handle customer complaints. Work to resolve problems with the customer and have store’s best interest taken into consideration.
• Possess excellent product knowledge and knowledge of store layout and location of products.
Store Operations
• Ensure a positive, professional and safe work environment for all associates.
• Supervise the “general operations” of the POS team and systems.
• Responsible for the overseeing and training of POS members.
• Assist in managing the POS team to ensure efficiency and high productivity.
• Work with Area Managers and Assistant Store Managers on all aspects of running the store.
• Assist with special projects within the store.
• Assist with implementing new Standard Operating Procedures into store execution.
• Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas.
• Ensure that weekly price changes and label updates are completed timely and accurately.
• Oversee all cashiering functions, including training.
• Perform all other duties as assigned.
Inventory & Merchandising
- Assist to ensure forklift operations and receiving is completed in a safe and efficient way.
- Assist to ensure receiving, checking in and stocking of merchandise adheres to best practices and company standard.
- Responsible for the receiving and checking in process of all outside vendor items.
Operating Procedures.
• Responsible for maintenance of back stock levels.
• Assist to ensure that cycle counts and negative on hand reports are completed timely and accurately.
• Assist in ordering and maintaining desirable product inventory levels to ensure in-stocks and store profitability.
• Assist with merchandise resets throughout the store.
• Assist to ensure all signage is current in the store.
• Assist in presenting a clean and orderly sales floor, including end caps and promotional and incremental merchandising.
Leadership
• Assist in training of all POS associates.
• Manage all aspects of store operations in the absence of the General Manager.
• Lead by example; be approachable by all associates and customers.
• Participate in store meetings.
• Communicate any merchandising, cost control or sales idea to the Area Manager for follow up.
• Prepare and challenge yourself for future advancement.
Other Essential Requirements
Education
High School or GED equivalent.
Experience
Previous retail management experience preferred. Hardware experience preferred.
The Kenney’s, Tim and Julie, take enormous pleasure in serving the south Fort Collins community and beyond through their place of business, Ace Hardware of Fort Collins, located at Harmony & Lemay. Tim and Julie’s first priority is always ensuring that customers have all the necessary supplies, resources and knowledge to turn their living space into a palace or outdoor oasis.
Ace Hardware began as a small chain of stores in 1924 and has grown to include more than 5,000 stores across all 50 states, the District of Columbia and approximately 60 countries. As part of a cooperative, every Ace Hardware store is independently owned.