Assistant Manager - Patient Access Center *On-Site in Boynton Beach, FL* - NYU Langone Medical Center

NYU Langone Healthis a world-class, patient-centered, integrated academic medical center. Ranked as the #1 Hospital in New York and the #3 Hospital in the nation by U.S. News & World Report, NYU Langone’s culture is rooted in excellence in patient care, education, and research. NYU Langone comprises more than 300 locations throughout the New York area, includingsix inpatient locations,a children’s hospital,three emergency roomsand a level 1 trauma center. Also part of NYU Langone Health is theLaura and Isaac Perlmutter Cancer Center, a National Cancer Institute designated comprehensive cancer center, andNYU Grossman School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history.

For more information, go tonyulangone.org, and interact with us onLinkedIn,Glassdoor,Indeed,Facebook,Twitter,YouTube, andInstagram.

Position Summary:
We have an exciting opportunity to join our team as an Assistant Manager in the Patient Access Center.

In this role, the Assistant Manager of the Access Center within the NYU FGP will assure an outstanding Patient Experience and achieve the organizations goals related to patient access to NYU FGP services. This position will work collaboratively and maintain positive relationships with NYU FGP business leaders and cross-functional departments.

Job Responsibilities:

• Oversee a group of Supervisors with up to 15 agents per supervisor.
• Provide developmental tools and resources to increase effectiveness and efficiency of supervisory team; establish supervisory performance standards; conduct/maintain ongoing employee appraisals for staff/supervisors.
• Work closely with the Practice Relations team to ensure integration with clinical operations and individual physician and practice schedules; provide leadership in accordance with NYU FGP policies and procedures.
• Along with Access Center Manager, make employment related decisions; recruit, interview, and hire Access Center employees and make other employment-related decisions.
• Foster a continuous learning environment for employee skill development and career pathing via quality and other performance measures.
• Coordinate with other business leaders to establish an open communication system that ensures information is mutually shared to achieve optimal integration results.
• Develop, implement, and improve processes that positively impact the Patient Experience and Access Center efficiency; identify opportunities for continuous improvement and value-added service programs for NYU FGP patients and customers.

Minimum Qualifications:

• Bachelor's Degree or equivalent experience, required.
• At least 2 years of experience in Access Center management (within a healthcare environment, preferred).
• At least 2 years of leadership experience in providing superior Customer Service.
• Experienced in standard Access Center functions, including performance metrics, quality assurance, staffing, workforce management, training, hiring, and technology.
• Experience in and/or working knowledge of Access Center technology and systems (e.g., Cisco, WFM, Quality)
• Ability to analyze business process, identify process inefficiencies, and provide strategies for optimization.
• Management level written and verbal communication skills with ability to write and deliver presentations as required.
• Able to think and plan strategically while acting tactically to meet goals.
• Solid understanding of Access Center practices and principles
• Knowledgeable in the latest Access Center and Healthcare trends via ongoing self-learning, reading, organization memberships, etc.
• Have a passion for providing superior service to employees and NYU FGP patients and customers.
• Proven ability to lead/build teams and motivate staff.
• A team player; positive interactions with colleagues and staff is essential.
• Ability to manage effectively in a fast-paced, often high-pressure environment; maintain composure in stressful situations.
• Motivated and decisive self-starter/problem solver with excellent time management and organizational skills.
• Ability to work variable schedule(s) as necessary.

NYU Langone Florida is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.

If you wish to view NYU Grossman School of Medicine’s EEO policies, please click here. Please click here to view the Federal “EEO is the law” poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information.