Assistant Manager Outlet Floater ~ Kearney Outlet/ Federal Outlet ~ Goodwill of Colorado - Goodwill of Colorado

External Application Deadline July 3, 2024

We are Goodwill of Colorado – we translate the good in the local community to programs and resources that change lives. While you might know us through our Denver thrift stores, we're more than just a place for great deals – we have programs that improve our community and inspire hope, one person at a time. 

The Assistant Manager for Aftermarket Operations (AMAO) will manage the daily operations of our Outlet Store locations at Kearney and Federal in an assistant role, maximizing profits while ensuring customers/donors receive the highest level of customer service at this non-traditional shopping experience and maintaining an “Attitude of Gratitude” to support the mission of the organization.  This Assistant Manager role will be a floater and will potentially travel to both locations.

The AMAO will also manage the Recycling Operations of the Kearney and Federal Outlets with the assistance of the Supervisor, Recycling) administrating all aspects of the recycled and salvageable goods processing system. The AMAO will also support the Outlet Manager in implementing best practices for processing, storage and salvage for the organization. 

This position offers you the opportunity to play an influential and visible role as our company grows. Training will begin immediately to prepare you to be responsible for effective and efficient management of our Outlet Store and Recycling Operations. 

To excel in this role, you will have the ability to combine business acumen with strong and proven people skills.  You will also need to take a hands-on approach and contribute beyond your job description, as everyone at Goodwill of Colorado does. If this sounds like the right mix of challenge and opportunity for you, and you meet the minimum qualifications, we want to hear from you!

COMPENSATION: 
Minimum Pay starts at $55,000 and based on experience. 

Based on eligibility requirements, Full Time Associates may participate in Medical, Dental and Vision plans and company paid benefits such as Short and LTD, Life & ADD, FSA, 403b Retirement and more. Additional benefits include Vacation and Sick accrual, FH, Paid Holidays and different types of leave.

KEY RESPONSIBILITY AREAS:

Provides excellent customer service and leadership to internal and external customers. Answers customer questions and resolves customer disputes within authority and directs unresolved conflicts to the chain of command. Manages difficult or emotional customer situations; Responds promptly to customer needs.

Opens and/or closes facility according to establishes procedures. Maintains a safe, clean and orderly Facility. Reports all accidents according to established procedures. 

Works with the Secondary Markets Coordinator in the handling of inbound and outbound activities of goods earmarked for Secondary Markets with Transportation and Warehouse partners including, but not limited to, the proper sorting of goods, production goals, the use of appropriate bill of lading, the creation of manifests, and proper loading of goods with the safety of personal, collecting and reporting inventory, cash handling and pricing structure/pricing agreement and Goodwill property in mind.

Operate a cash register.  Able to run and train on the use of the tipper for the boats and to drive a forklift.

• Hire, supervise, and discipline staff assigned to the department. 

o Conduct personnel interviews. 

o Conduct employee evaluations and present them to employees prior to due date. 

o Train all department personnel in proper sorting and handling of all material. 

o Schedule staffing to accommodate special and seasonal requirements.

• Increase the effectiveness of our mission efforts by creatively motivating and empowering staff to perform to their highest potential.  Provide leadership, training, and support to all subordinates in all areas.  Ensure continuity of operations at all levels.  Ensure open communication.  

o Ensure intensive training of newly assigned personnel and provide frequent refresher training throughout the department, with special emphasis on safety, maximization of department’s sorting potential.   

o Evaluate all employees and assess deficiencies to develop peak performance

• Promote harmony within and between all employees under his/her supervision.  Consistently apply and implement Goodwill of Colorado policies and procedures to protect Goodwill of Colorado from legal liability.  Report any situation to the Retail Support Center Manager that may require attention or action.  Provide recommendations and workable solutions whenever possible.

• Works with the Shift Supervisors to ensure that all clerical, administrative and operational duties and procedures are accomplished timely and accurately, be able to perform all functions necessary to open and close the store, assist the RSC Manager in preparing the annual budget.

• Works with the Supervisor, Recycling to increase the efficiency of our recycling operations by effective organization and management of processes and activities, as well as by diligent coaching and development of our recycling staff.

• Helps to ensure a member of the store staff participates as a member for the Goodwill Safety Committee.

• Implement procedures in safety and security; respond to all alarm and police calls

• Work cooperatively with all department heads to assure the most effective and efficient handling of donated goods.

Works flexible schedules, overtime, weekends, evenings and holidays if required.

• Other duties as assigned

QUALIFICATIONS:

• High school diploma or equivalent.  College degree preferred. Sales, warehouse, distribution, or supply chain experience and/or training required. Relevant experience may substitute for the degree requirement.

• At least two (2) years’ experience in retail sales.  At least two (2) years’ proven experience in employee supervision, employee on-the-job training, administrative functions, customer relations, and general store operations required.

• Prefer experience in recycling and salvage material sales.  Possess knowledge of distribution systems.  One-year experience in thrift store retail operations is desirable.  One-year safety- oriented background a plus. 

• Administrative functions, customer relations, cash register operations and general office applications required to include record keeping skills and computer knowledge.  Working knowledge of point-of-sale systems is a must. Knowledge in word processing and computer input.  Ability to not only use a computer, but to help employees use one also.  Proficiency in Microsoft Office preferred.

• High-energy, critical thinker, with strong organization skills to manage people and scheduling, and the ability to work within a deadline-pressured environment.  

• Must be a creative, independent thinker with strong attention to detail.  Must possess ability to communicate effectively with customers, staff, peers, and subordinates.  Provide excellent customer service.  Must have ability to work with persons with disabling conditions.  Must have strong work ethic, be a self-starter, problem-solver, and team player.  Must be adaptable and dependable.  Must be an advocate for our mission and values.

• Must have ability to understand and follow all Goodwill of Colorado safety standards and guidelines, and to read, comprehend, and follow Goodwill of Colorado Employee Handbook, departmental manuals, and all numbered or supplemental memorandums.

• Warehouse/Recycling knowledge, forklift experience preferred but not required. 

• Must maintain confidentiality.

• Must be able to work varied schedules to include weekdays, weekends, evenings, and holidays.  Work any hours necessary to provide complete store coverage and supervision.  Must have own transportation and be reachable after hours.

CORE COMPETENCIES  

Communication
Customer Focus
Excellence
Knowledge & Skills
Teamwork
Trust
Decision Quality

FUNCTIONAL COMPETENCIES
Results 

Physical Requirements

Attachment to Job Description

Guide to Physical Requirements:
• Continuously (5-8 hours)
• Frequently (3-4 hours)
• Occasionally (1-2 hours)
• Never

LIFTING: (as defined by ADA)
   Heavy: 45 lbs & over - OCCASIONALLY
   Moderate: 15-44 lbs - OCCASIONALLY
   Light: 14 lbs & under - FREQUENTLY

CARRYING:
Heavy: 45 lbs & over - OCCASIONALLY
Moderate: 15-44 lbs - OCCASIONALLY
Light: 14 lbs & under - FREQUENTLY
PUSHING/PULLING - FREQUENTLY

REACHING:

 Above Shoulder - OCCASIONALLY
 At Shoulder - FREQUENTLY
 Below Shoulder - OCCASIONALLY
TWISTING - OCCASIONALLY
BENDING - OCCASIONALLY
KNEELING/CRAWLING - OCCASIONALLY
SQUAT - OCCASIONALLY

CLIMBING:

   Use of legs only (stairs) - OCCASIONALLY
   Use of arms & legs (ladders) - OCCASIONALLY
HEARING - CONTINUOUSLY

VISION:

   Visual, close - FREQUENLTY
   Visual, distant - OCCASIONALLY
   Visual, depth perception - FREQUENTLY

HANDS/FINGERS:

   Simple grasping - FREQUENTLY
   Fine Manipulation - CONTINUOUSLY
   Repetitive Movements - CONTINUOUSLY

WALKING - FREQUENTLY
STANDING - FREQUENTLY
SITTING - FREQUENTLY
SPEAKING - CONTINUOUSLY

Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses. 

Goodwill participates in E-Verify.  For more information on E-Verify, please contact DHS:  888-897-7781 or www.dhs.gov/E-Verify

We promote a Safe & Drug-free Workplace.

Experience

• 2 - 3 years: Management/ Production-Warehouse

Education

• High School / GED or better

Behaviors

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Team Player: Works well as a member of a group
• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Leader: Inspires teammates to follow them

Motivations

• Peer Recognition: Inspired to perform well by the praise of coworkers
• Goal Completion: Inspired to perform well by the completion of tasks
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)