Assistant Manager - Operations - Ace Hardware
South Bend, IN 46637
About the Job
Position Overview
As the Assistant Manager – Operations Lead, you will play a pivotal role in ensuring the success of our store by overseeing smooth and efficient day-to-day operations. Your responsibilities will include driving sales, enhancing customer satisfaction, managing inventory, supervising front-end and back-end associates, and managing various operational processes. You will collaborate closely with the Store Manager, Assistant Manager – Merchandising Lead, and the team to boost sales, optimize the workforce, and uphold our commitment to excellence.
Essential Duties and Responsibilities:
Leadership:
-Manage all aspects of store operations in collaboration with the Store Manager.
-Lead by example and maintain approachability for associates and customers.
-Participate in store meetings.
-Drive store sales to meet and exceed the Plan.
-Share merchandising, cost control, or sales ideas with the Manager for follow-up.
-Prepare and strive for future career advancement.
Customer Service:
-Provide excellent representation of Kabelin Ace Hardware through fully embodying the company’s core values and what it means to be “The Helpful Place”.
-Drive participation in the Ace rewards program, exceeding targets.
-Observe, monitor, and coach associate performance on the sales floor.
-Possess in-depth product knowledge and familiarity with store layout and product locations.
-Review customer satisfaction survey scores and collaborate with the team to enhance overall service levels.
-Foster B2B/Pro prospect collection in the store.
Operations:
-Manage daily tasks of floor associates in collaboration with the Store Manager and Assistant Manager –Merchandising Lead.
-Ensure prompt and accurate fulfillment of Online, Curbside, and Delivery Orders.
-Oversee all services requiring customer follow-up, including assembly, screen repair, glass repair, lock servicing, equipment servicing/warranty issues, etc.
-Ensure proper associate training, supply management, and timely repairs related to all store services.
-Train the entire team on the register and oversee all cashiering functions, including training, audits, and reports.
-Manage cash office operations.
-Plan and coordinate delivery scheduling for timely and organized deliveries.
-Ensure efficient receiving, sorting, and stocking of deliveries according to best practices.
-Ensure safe and efficient forklift operations.
-Accurately complete receiving and transfers.
-Maintain accurate location codes throughout the store, including mango backstock.
-Manage product inventory levels, including suggested orders, non-stock ordering, and stock not kept ordering.
-Oversee cycle counts, shooting the outs, negative on-hand reports, and other inventory-related reports.
-Efficiently process defectives and claims on a weekly basis.
-Direct preventative maintenance and repairs to maximize and protect all physical assets (e.g., building, fixtures, equipment).
-Responsible for entering business customer information into HubSpot and maintaining inventory levels for certain business customers.
-Address and escalate any store IT issues.
Merchandising:
Support the Assistant Store Manager – Merchandising Lead in the responsibilities outlined below.
-Oversee the Customer Coordinator role and manage daily tasks of floor associates in collaboration with the Store --Manager and Assistant Manager – Operations Lead.
-Train associates in customer service and merchandising best practices.
-Manage all store services completed on the floor (pipe cutting, propane-related tasks, key cutting, key programming, etc.), including associate training.
-Oversee and manage the paint department, including training, add-on sales, and inventory management.
-Coordinate merchandise resets throughout the store.
-Maintain store cleanliness and organize facilities.
-Enhance front-of-store and awning presentation.
-Ensure effective que presentation for customers.
-Maintain store signage presentation, including brand and price signs.
-Execute and maintain End Caps, ensuring they are set and well-stocked.
-Execute "Win the Month" promotions.
-Execute signage kit, including planned execution, setting ads on launch date, and ensuring key items are in stock.
-Execute and maintain Power Aisles, including planning, setting, and stocking.
-Implement store product standards, focusing on shelf-facing and presentation.
-Execute closeout management, item change management, and weekly price change labels.
-Act as the liaison to store support for direct vendor products, addressing damages and deficiencies.
-Promote and execute store and company-wide events and promotions, including grilling events, product demo days, customer workshops, round-up donations, seasonal changes, and more.
-Collaborate with our Marketing team to curate and create local content for our social media accounts, highlighting changes in the store, new associates, etc.
Compensation:
$37k - $45k / year. This is a salaried position at 45 hours/week (some evenings & every other weekend required).
Benefits:
Health, Dental, and Vision Insurance
Paid Time Off & Holiday Pay (on certain holidays)
Retirement Plan with Company Match
Employee Discount
Minimum Qualifications:
-High School or GED equivalent.
-Possess a valid in-state driver’s license with an acceptable driving record.
-Previous retail merchandising experience preferred. Hardware experience preferred.
-Standing, walking, lifting (up to 40lbs) and climbing.
Acknowledgement:
I have read this job description and fully understand the requirements set forth therein. I understand that this is to be used as a guide and that I will be responsible for performing other duties as assigned. I further understand that this job description does not constitute an employment contract with Kabelin Ace Hardware.
***Job responsibilities may change based on the needs of the business.
We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.