Assistant Manager, Naples - Hermes
Naples, FL 34101
About the Job
All other duties as assigned by the supervisor.
Functional Responsibility
- Daily supervision of staff (coaching, training and assisting in achieving sales objectives).
- Demonstrates an active management presence on the sales floor modeling exceptional service and ensuring all team members embody the Hermes spirit.
- Identifying sales opportunities by weekly review of business by métier, tracking delivery and special order, partner with VM team to highlight business need. Apply these sales opportunities in tandem with each sales specialist's personal goals to evaluate contribution to total boutique.
- Contributing to and or conducting monthly touch-base meetings and annual performance evaluations.
- Communicates CRM standards, follow s up daily for associate compliance and to maximize quality of client capture rate and detailed information according to HOP standard.
- Ensures policy and procedure is clearly communicated to team and all are actively compliant.
- Monitor E-time and scheduling needs for the sales staff. Keep accurate record of vacation, time and attendance in tandem with HR.
- Organizes seasonal trainings including key métier point, share Porte updates, and ensures all sales team are integrating into client conversations at point of sale.
- Maintaining database of candidates for store. Assist in recruiting and interviewing to fill open positions.
- Making critical client decisions and running business during Store Director visits to Podium.
- Support operations function and servers as the backup in the absence of the Operations Manager.
Supervisory Responsibility
- YES
- Supervises all sales staff.
- Maintains store expenses and ensuring budget is not exceeded. Participating in P&L review and budget planning with Managing Director.
Budget Responsibility
- YES
- Responsible for achieving the sales goal for the year for their specific location. Also need to ensure the store is profitable and has an accurate inventory that falls within the parameters of the company sets.
- Responsible for maintain stock levels in all métier, MOS, and sell thru according to HOP standards.
Decision Making Responsibility
- YES
- Responsible for making decisions that relate to the staff, the client and the running of the boutique. In the absence of the Managing Director and/or Operations Manager, the Assistant Manager will assume these roles.
Qualifications and Education Requirements
- Minimum Years of Experience
- 4+ years of experience in retail; prior management experience is preferred.
- Minimum Education Requirement
- Bachelor's degree or equivalent.
Preferred Skills
- Must possess basic office skills including proficiency in Excel, Word, Cegid and E-time.
- Ability to learn merchandise, POS and payroll systems; effectively troubleshoot.
- Ability to interpret sales data and translate to effective business recommendations.
- Clear written verbal communications skills.
- Ability to lift between 0-25 lbs. without assistance.
- Flexible in work availability as business needs dictate.
Hermès of Paris (USA) requires proof of full vaccination status as defined by the CDC and/or applicable state or local health agencies against the virus known as COVID-19, and any variants, as a condition of employment with Hermès of Paris (USA), except where prohibited by state or local law. Hermès of Paris (USA) will consider any reasonable requests for accommodations for disability and sincerely held religious beliefs in accordance with applicable laws.
AN EQUAL OPPORTUNITY EMPLOYER
Family is at the heart of Hermès. At Hermès of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Hermès of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners.
At Hermès of Paris, we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.
We collect personal information (PI) from you in connection with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at ccpa@hermes.com. Please do not submit resumes or applications to this email address.