Assistant Manager - Tide Cleaners

Job Type: Full-time

Salary: $35,000.00 to $40,000.00 /year Monthly Performance Bonus

Hours: Store is open 7am-7pm. Saturdays 7-5pm. Not open on Sundays. Typical hours are 9-5 or as needed by the business. 

ASSISTANT MANAGER: The Assistant Manager is expected to set an example for all other employees and earn the respect of the staff. The Assistant Manager is accountable for creating and maintaining an atmosphere of high morale and maximum efficiency among staff by having frequent communication and involvement with each employee. The Assistant Manager is ultimately accountable for each employee’s success. The Assistant Manager is encouraged to make recommendations to the senior leadership and ensure that company policies are carried out effectively and efficiently. As Tide Cleaners expands in the Boise market, the Assistant Manager is expected to work towards a General Manager role.

REPORTS TO: General Manager

KEY AREAS OF RESPONSIBILITIES

• Oversee the day-to-day operations of the site including customer service and production.
• Lead efforts to grow sales by exemplifying best-in-class customer service and teaching and coaching the front of house team.
• Maintain top-tier quality and efficiency by mastering and managing all aspects of production.
• Hire, train, and train key coordinators for production, route, and nightly duties.
• Hold regular huddles with employees to promote a positive team atmosphere.
• Inspect dry cleaning, tailoring and shirts to assure that quality standards are maintained.
• Ensure the team is staffed to meet anticipated demand by working with senior leadership to forecast hiring needs and then recruiting, hiring and onboarding mature talent.
• Maintain a heavy presence at the counter interacting and promoting a high level of customer service
• Own the customer’s experience regarding housekeeping, employee appearance and dress code, counter display, service technique, quality of service and van appearance.
• Resolve customer complaints; locate any missing items; settle all claims quickly to the customer’s satisfaction.
• Oversee and control cash management and coach coordinators on current performance report numbers to produce increases.
• Review time sheets daily for accuracy
• Work with senior leadership to understand and master administrative and reporting responsibilities.
• Contact senior leadership immediately regarding accidents including both store and route.
• Maintain frequent communication with senior leadership throughout each working day.
• Attend leadership meetings as needed.
• Attempt to repair broken equipment immediately. Report malfunctioning machinery that you are unable to repair.
• Report any non-emergency maintenance repairs in the work order database.
• Any additional tasks assigned by senior leadership.

QUALIFICATIONS

• 2 years of retail-type management experience.
• Ability to work full-time and stand for extended periods of time.
• Ability to lift 50 pounds.
• Ability to travel out of state ahead of store opening for training in Salt Lake City.
• Possess and maintain a valid driver’s license.
• Displays strong communication skills.
• Demonstrates advanced ability to work with customers and employees, de-escalate conflict, and resolve challenges.
• Flexibility to adjust schedules based on business needs.
• Ability to speak Spanish and English is preferred, but not required.

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