Assistant Manager at Planet Fitness
Holland, MI 49424
About the Job
Job Title - Assistant Manager
Job Summary
JP Management Services, LLC is a multi-location Planet Fitness® franchisee with nine locations in west Michigan. The culture of JP Management Services, LLC, integrates our core values of Positive Team Environment, Integrity, Excellence, Passion, and Having Fun. We seek to hire, retain, review, recognize, and promote based on our core values and look for employees who share our core values.
The Assistant Manager is a key resource and part of a small management team responsible for the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club. Additionally, the Assistant Manager must demonstrate leadership in dealing with members, working closely with the Club Manager as well as giving direction to employees. This position is an hourly, non-exempt position that reports to the Club Manager of the assigned club. All job duties are performed in-person at the assigned club.
Responsibilities and Duties
Essential Duties
- Maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
- Participate and provide quality control for the staff in all front desk-related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate all member requests, issues and questions.
- Assist the Club Manager to recruit, hire, train and develop a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
- Assist the Club Manager with Staff Management and provide backup support to the Club Manager as needed.
- Assist in scheduling and supervising staff.
- Assist in training / re-training staff members to ensure superior customer service is the standard that all members receive.
- Member service oversight - Ensuring staff is providing a superior customer experience at all times. Also ensure brand and JP Management processes are executed flawlessly.
- Resolving employee issues or concerns.
- Establish and maintain a positive atmosphere within the staff.
- Assist in overseeing cleanliness and maintenance of the facility.
- Assist in tracking of supplies using specific budgets based on club requirements.
- Assist in tracking statistics and reports (weekly, monthly, and annually).
- Provides backup support for any employee who is absent, including but not limited to the club manager, front desk staff, and third shift.
- Protects member confidentiality according to the Health Insurance Portability and Accountability Act (HIPAA) and related state and federal laws.
- Perform basic maintenance of club equipment, which includes but is not limited to: replacing *overhead light and tanning bulbs, signage, *ceiling tiles, upholstery, batteries, dispensers; troubleshooting TVs/cable/internet; lubricating exercise equipment; completing simple vacuum repairs; *may require the use of a ladder.
Essential Physical Functions
- Continual moving, standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Ability to work 3rd shift (overnights).
- Must be able to regularly lift or move at least 25 pounds and occasionally move or lift up to 75 pounds.
- Must be able to utilize various cleaning implements involved in vacuuming, mopping, picking up large items, and similar projects, which includes using toxic cleaning chemicals using acceptable safe practices on a daily basis.
Qualifications and Skills
- High school diploma/GED equivalent required. Associates Degree or equivalent experience preferred.
- Must be 18 year of age or older.
- Current CPR Certification required; paid for by employer.
- Must work an average of 35-40 hours per week, including at least one weekend shift (6 hours minimum) per week.
- Successful completion of Monterosso PFU Learning Pathway
- Superior customer service skills, preferably in the fitness industry.
- Experience working as a Shift Lead or fitness trainer at a Planet Fitness®, at least three months experience preferred .
- Basic computer proficiency, including, but not limited to, DataTrak, Google Office, and Google Email.
- Solid supervisory, diplomacy and listening skills.
- Hard working, enthusiastic and energetic!
- Strong problem resolution skills.
Salary and Benefits
- Competitive starting wage of $16 - $18 an hour with potential advancement after 6 months; plus $2 shift premium between the hours of 10pm-6am
- Benefits:
- 401K program with excellent company match
- Generous paid time off, PMLA, and short-term disability
- Health, vision and dental benefits
- Flexible pay options (On-demand pay and mobile Earned Wage Access)
- Free Black Card gym membership
- Online education, and potential enrollment in leadership and executive mentoring program
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, disability status, age, genetic information, protected veteran status, height, weight, marital status, or any other characteristic protected by law.
JP Management Services LLC is committed to the full inclusion of all qualified individuals. As part of this commitment, JP Management Services LLC will ensure that persons with disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at hr@redmountaincompanies.com
JOIN THE CLUB.
Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!
Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.