Assistant Manager - Harry Buffalo - East 4th - Cleveland, OH (Cleveland, OH) - TownHall Ohio City

If you're a positive, high performer and a born leader, then we want to talk to you! As the Assistant General Manager, you'll enjoy the following work-related perks: uniforms provided, paid vacation days, meal discounts, and advancement opportunities.

Summary:

The Assistant General Manager is responsible for managing restaurant operations, in conjunction with or in the absence of the General Manager. Uses discretion in daily management decisions with accountability for living the Brand values and helping the brand thrive. Focuses on developing a people and guest-centric culture that consistently delivers excellent guest service and food quality while ensuring compliance with policies, procedures, and regulatory requirements:

Essential Duties and Responsibilities:

• Monitors staffing levels; recruits and selects employees to talent and job profiles

• Trains, develops, coaches, and evaluates employee performance; ensures systems for training employees are fully implemented and followed

• Assigns activities and tasks

• Identifies and develops internal candidates for management and Team Leader positions

• Treats employees with respect and dignity and regularly recognizes and rewards employees

• Complies with all state and federal labor laws and regulations

• Manages daily activities to achieve excellence in restaurant operational performance

• Holds restaurant team accountable for consistently delivering excellent guest service and food quality in adherence with brand systems, procedures, and food safety requirements to provide a raveable guest experience

• Reviews practices and modifies as needed to continuously improve the guest experience

• Interacts with guests and the community; responds to guest questions, concerns, and complaints in a timely and professional manner to ensure positive resolution and guest recovery

• Maintains brand image by ensuring restaurant cleanliness, maintenance, and excellent service

• Partners with the restaurant manager in using management information tools to analyze restaurant operational and financial performance

• Identifies trends and implements action plans for improvement

• Focuses efforts on developing long term sales growth initiatives designed to drive profitable sales growth

• Considers cost/benefit impact of financial decisions and works to protect the brand

• Monitors costs and adherence to budget and restaurant goals

The Assistant General Manager will help to support the company by maintaining an outstanding work environment through leadership, direction, training, and development.

Physical Requirements:

• Ability to be on your feet and alert for extended periods of time
• Ability to lift up to 50 lbs. as needed
• Continuous use of hands and arms
• Continuous bending, reaching, and twisting
• Maintains strong personal image and uniform standards

WHY WORK FOR AN ETHOS HOSPITALITY COMPANY?

We value our family members for their relentless drive, focus, passion, and humility. We know our radical candor is what fuels our strength and innovation as individuals and truth is what drives us to greatness

 Our values stand for something, and we own them every day:

• Love and serve each other and our guests
• Do what it takes: It is not enough to do your best; you must do what is necessary
• Culture over strategy
• Leave it better than you found it

Virtues/Be: Loving, Disciplined, Competitive, Loyal, Consistent, Persistent

If you want to belong to a family of people who care about what they do, and each other

Apply Today!