Assistant Manager at Channel Control Merchants, LLC

• Weekly Pay
• $14.00-16.00 per hour
• Dental, Medical, Vision Benefits after 60 days of employment
• 401k program with a 3%-5% match
• Employee Assistance Program
• On-the-job training
• Opportunities for Growth
• 10% discount at our Dirt Cheap, Treasure Hunt and Dirt Cheap Building Supplies stores
• Bonus Eligible
• This position is only in our highest volume stores.

Job Summary:

The Assistant Store Manager 2 supports the Store Manager and Assistant Store Manager 1 in overseeing all aspects of store operations, customer service, staff management, inventory control, and store performance. They play a crucial role in driving sales, maximizing profitability, and maintaining a positive shopping experience for customers while providing leadership and support to store staff. They will act as MOD in the absence of the Store Manager and Assistant Store Manager 1.

Duties/Responsibilities:

• Assist the Store Manager in recruiting, hiring, training, and developing a high-performing team of sales associates, ensuring that staff are trained on product knowledge, sales techniques, merchandising standards, and customer service standards.
• Oversee all front end and back end operational aspects of the business, along with all other tasks assigned by the Store Manager and Assistant Store Manager 1.
• Provide leadership and guidance to store staff, including coaching, mentoring, and performance management, to foster a positive work culture and achieve operational excellence.
• Support the execution of sales strategies and initiatives to drive revenue growth, increase foot traffic, and meet or exceed sales targets and goals.
• Maintain proper product flow to maximize sales floor in stock and minimal merchandise in the back room.
• Collaborate with the Store Manager to execute merchandising strategies, including product placement, pricing, promotions, and visual displays to optimize sales and enhance the customer shopping experience.
• Support store compliance with company policies and procedures regarding safety, security, loss prevention, and operational standards, and take appropriate action to address any violations or issues.
• Handle escalated customer inquiries, complaints, and issues in a professional and timely manner, striving to resolve problems to the customer's satisfaction and uphold the store's reputation.
• Assist with scheduling and labor management
• Assist with store opening and closing procedures, including cash handling, security checks, and facility maintenance, to ensure a safe and secure environment for customers and staff.
• Serve as a role model for customer service excellence, professionalism, and integrity, leading by example in providing exceptional service and building positive relationships with customers and staff.
• Complete any additional tasks assigned by the Store Manager.

Requirements

Skills/Qualifications:

• Previous experience in retail management or leadership.
• Strong leadership and management skills, with the ability to motivate, coach, and develop a team of employees to achieve goals and objectives.
• Excellent communication, interpersonal, and customer service skills, with the ability to build relationships and interact effectively with customers and staff.
• Knowledge of retail operations, including merchandising, sales techniques, and customer service.
• Proficiency in using computer systems and software applications, including point-of-sale (POS) systems and Microsoft Office Suite.
• Flexibility to work a varied schedule, including evenings, weekends, and holidays, to accommodate store operating hours and business needs.
• Reliable transportation.

Physical Requirements:

• Ability to stand for extended hours, up to entire shift
• Frequently lift items over 50 pounds
• Background check required

Salary Description

$14.00-16.00 per hour