Assistant Manager/Director - Chick-fil-A
Westworth Village, TX 76114
About the Job
The Assistant Manager/Director position at Chick-fil-A Hawks Creek is designed to give individuals the opportunity to build off of previously learned leadership skills and fine-tune them. Starting out as a Team Member, you will be trained in every area of the restaurant (eleven different areas), until you are proficient. Participants are required to work at least 30-60 days to prove themselves in the basics before we formally move forward with the promotion to leadership. If you meet the general requirements for a leadership promotion, you will begin a development process in the following areas to prepare you for the Assistant Manager position:
- Operations: Learning to lead a team in execution of our core values (fast, friendly, and accurate service), and our mission statement (impacting the community through giving and love).
- Training/Coaching: Learning to develop and train team members efficiently, and coaching teams to maximize productivity and team member engagement.
- Truck ordering & Inventory: Organization of stock, efficiency of truck unloading, management of InForm truck order guides, etc.
- Food Safety, completing Food Safety weekly audit as well as ensuring the SAFE Daily Critical are being completed.
- ERQA- Electronic Restaurant Quality Assessment. This is a daily audit that checks on the quality of food and general restaurant cleanliness/functionality/and environment.
- Hospitality & Guest Experience: This includes leading giveaways, and talking with care to guests.
- Drive-thru Efficiency: Correct execution of the outside drive-thru play.
- Change Ordering & Cash Management: Auditing InForm reports as well as monitoring cash risk and change fund on hand.
- Facilities & Equipment: Deep clean checklists on Jolt (our operations platform). As well as auditing the repair and working function of all equipment AND smallwares in the location. Managing maintenance calendar schedule.
- Scheduling/Labor Management/People: How to use the Hotschedules software as well as complete a schedule in a timely manner. Sit in on interviews.
- Catering operations: Correct execution of catering requirements, including CMT software proficiency, POS, and phone etiquette, lead times, etc..
- Information Tech (IT): Swap-out, repair & maintenance.
- Core Leadership Values: Learn and execute our core leadership values:
- Set clear expectations
- Communicate constantly
- Promote consistent accountability
- Be willing to coach, teach and serve
Upon proficiency in the above stated areas, each Assistant Director rotates through all areas of the business (the Shift Supervisor areas of focus) for a period of six-eight months.
- Once completed they are placed in an Assistant Director of Front of House, Drive-Thru, or Kitchen operational role with a specialty focus on one or multiple of the shift supervisor focuses. They will be asked to set goals & lead/drive results in their areas of focus. Most importantly they are to teach Shift Supervisors their area of focus.
- After four months as an Assistant Director they are eligible to apply for a Senior Director position.
General Skills/Qualifications:
- Previous leadership experience preferred
- Adaptable and dependable
- Service-oriented mindset
- Coachable attitude
- Attention to detail
- Flexible to work different areas of the business
- Ability to work a changing schedule (evenings and mornings)
- Available to work weekends
- Associate’s or Bachelor’s Degree a plus
Compensation Rate:
- Discussed during Interview
Benefits:
- Subsidized health insurance.
- Free meals on shift.
- Life insurance.
- Team member family events.
- Opportunities for advancement.
Chick-fil-A, Inc. is a family owned and privately held restaurant company founded in 1967 by S. Truett Cathy. Devoted to serving the local communities in which its franchised restaurants operate, and known for its original chicken sandwich, Chick-fil-A serves freshly prepared food in more than 2,300 restaurants in 47 states and Washington, D.C.