Assistant Manager - Closing Shifts - Cedar Band Travel Plaza

Summary/ObjectiveCedar Band Travel Plaza is seeking an Assistant Manager. The Assistant Manager is responsible for inventory control for all products and services, as well as staff management for the Shift Supervisors and Customer Service Representatives. They help direct customer service to a higher level for all products and services as well as fulfill and instruct on duties in the cash register (POS) system for specialization. The Assistant Manager handles and interacts with customers in answering and addressing inquiries and resolving complaints, as well as maintaining high performance at a fast pace for productivity. The Assistant Manager additionally maintains all matters of customer service in generating sales, housekeeping, merchandising, signing, pricing, cash register operations (POS) and loss prevention in accordance and adherence with Company Policy/Store standards. Essential FunctionsReasonable accommodations may be made to enable individuals with disabilities to perform essential functions, including but not limited to: • Manage the inventory of all store products and services. • Assist the General Manager and other management in hiring entry-level positions. • Coordinate and oversee the day-to-day workflow of staff members at the store. • As requested by the General Manager, assist with performance evaluations that are timely and constructive. • Assist the General Manager with employment actions, including corrective action and discipline of staff in accordance with company policies. • Ensure that each customer receives outstanding Customer Service. • Maintain awareness of all product knowledge information, merchandise promotions, test merchandise, and advertisements for customers and supervised staff. • Lead and assist in floor moves, merchandising, display maintenance, and housekeeping. • Guide and assist staff in processing and replenishing merchandise and participate in receiving and monitoring floor stock. • Adhere to all Company policies, procedures, and practices including signing, pricing, and loss prevention. • Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers, as well as assist and instruct staff in POS register practices for accuracy. • Address customer inquiries, answer questions, and resolve complaints. • Train new employees in the company's customer service policies, procedures, and best practices. • Manages a team of customer service representatives and ensures they comply with company guidelines, practices, policies, and procedures particular to customer service. • Ensures that customer service representatives are informed about changes to company products and services. • Collects information and prepares reports on customer complaints and inquiries. • Prepares knowledge-based documents such as summaries and responses to frequently asked questions as needed or directed by management. • Identifies opportunities to update or improve customer service procedures and make recommendations to the General Manager. • Communicate customer and staff requests to management. • Ability to create and present ideas in various formats. • Monitor customer service performance, identifying and facilitating opportunities to increase productivity and efficiency. • Collaborate with other staff to plan, direct, and coordinate programs and projects. • Collaborate with the General Manager to analyze costs, benefits, and losses of inventory and products/services. • Assist in managing conflicts and resolving complaints about or with staff members. • Other duties as assigned by management. Essential Physical Requirements: • Ability to process information/merchandise through the computer system and POS register system. • Ability to communicate with management, staff, and guests. • Ability to read, count, and write to accurately complete all documentation. • Ability to freely access all areas of the store including the selling floor, stock area, and register area. • Ability to operate and use all equipment necessary to complete job duties. • Ability to climb ladders. • Ability to move or handle merchandise throughout the store generally weighing 0-50 pounds. • Ability to work varied hours/days as business dictates. Minimum Qualifications & Competencies • Able to work in a fast-paced environment and maintain productivity. • Working knowledge of the G-site POS system. • Detail-oriented with great organizational skills. • Powerful ability to multi-task and effectively manage projects. • Extensive professionalism for customer service and client focus. • Strong service-oriented ability to resolve customer grievances. • Proficient problem solver and teamwork supporter. • Excellent verbal and written communicator with strong technical capacity. • Knowledge of, or ability to learn, products, services, and store operations. • Excellent management and supervisory skills. • Extensive knowledge of customer service procedures and principles. • Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor. • Excellent time management skills with the ability to delegate and assign tasks. • Ability to coach and mentor customer service representatives. • Able to work effectively both independently and collaboratively. • Must have a valid Drivers License. • Must be at least 21 years of age. • Must be able to pass a drug test and background check. Supervisory ResponsibilityAssist in managing and overseeing Shift Supervisors and Customer Service Representative teams and individuals. Work EnvironmentThis job operates in a fast-paced retail/convenience store environment. This role routinely uses standard store equipment such as computers, phones, filing cabinets, inventory stocking, cleaning, organizing, working at a computer, photocopier/printer, and more. Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand and sit for prolonged periods of time; walk; use hands to finger, handle or feel; and reach with hands and arms; lift up to 50 pounds, carry stock and merchandise, and stoop/crouch. Position Type/Expected Hours of WorkThis is a full-time position; hours of work and days will be closing coverage during business hours of operation, primarily from 4:00 p.m. to 12:00 a.m. midnight. Store operation seven (7) days a week, Monday through Sunday, for eighteen (18) hours each day, 6:00 a.m. to 12:00 a.m. (midnight), including holidays. TravelLittle to No travel is expected. Required Education and Experience • Minimum of High school diploma or equivalent. • Minimum 2+ years of Customer service experience as an Assistant Manager. Preferred Education and Experience • Some College/Bachelor's degree or equivalent experience in a related field. • Previous experience as a supervisor and/or manager. • Experience with G-site POS system register. • Experience working in a gas station, convenience store, or other comparable stores. Additional Eligibility QualificationsNone. Work Authorization/Security ClearanceMust be authorized to legally work within the United States of America. Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Compensation details: Yearly Salary PI109e0dc