Assistant Manager at The Print Shop Restaurant - Syndicate & Co.

The Print Shop is a vibrant and dynamic restaurant focusing on community and relationships, offering a unique experience to our guests. We are currently seeking an enthusiastic and experienced Assistant Manager to play a crucial role in supporting the overall operations of our restaurant.

Job Responsibilities:

As the Assistant Manager at The Print Shop Restaurant, you will work closely with the management team to ensure the smooth and efficient functioning of the restaurant. Your role will involve a combination of customer service, team coordination, and administrative tasks. Key responsibilities include:

1. Customer Service:

   - Welcome and interact with guests to provide exceptional dining experiences, addressing any inquiries or concerns promptly.

   - Monitor the quality of service in the dining area, ensuring that guests receive timely and attentive service from the front-of-house staff.

2. Staff Supervision and Training:

   - Assist in recruiting, hiring, and training front-of-house staff, including hosts/hostesses, servers, server assistants and bartenders.

   - Provide ongoing guidance and coaching to ensure staff deliver consistent and exceptional customer service.

   - Inforce policy and procedures to insure service quality is maintained

3. Shift Coordination:

   - Manage daily shift schedules and ensure adequate staffing levels to meet operational needs during peak and off-peak hours.

   - Coordinate with kitchen staff to maintain seamless communication between the front and back of the house.

4. Operational Support:

   - Assist in managing reservations and walk-in seating, manage valet, optimizing table turnover and maximizing guest capacity.

   - Oversee the setup and appearance of the dining areas to create an inviting atmosphere for guests.

5. Problem Solving:

   - Address guest complaints or concerns professionally and effectively, finding suitable solutions to enhance their dining experience.

   - Collaborate with the management team to resolve operational issues and challenges that may arise.

6. Financial Tracking:

   - Assist in monitoring sales, managing cash registers and server closeouts, and reconciling receipts at the end of shifts.

   - Support in managing petty cash and maintaining accurate records of financial transactions.

7. Compliance and Safety:

   - Ensure compliance with health and safety regulations, including COVID-19 protocols, and take proactive measures to maintain a safe dining environment.

8. Collaboration:

   - Work closely with the Kitchen Manager, Bar Manager, General Manager, and other staff members to ensure smooth communication and coordination between the front and back of the house.

Qualifications:

- Previous experience (2+ years) in a supervisory or assistant manager role in the restaurant or hospitality industry.

- Strong customer service skills and the ability to interact effectively with guests.

- Excellent communication and interpersonal skills.

- Organizational skills with the ability to manage multiple tasks simultaneously.

- Knowledge of restaurant operations, including reservations systems and point-of-sale software.

- Leadership abilities and a team-oriented approach.

- Proficient with Google Suite, Spreadsheets

- ServSafe Manager Certified or willing to Certified 

- ABC Server Permit

- Able to lift and carry  50 lbs up and down stairs