Assistant Manager, Administration ETO - Carnival Global Brand

Job Description

Escorted Tour Operations, Administration Assistant Manager-Anchorage, AK

Holland America Line and Princess Cruises united as HAP-Alaska/Yukon Land Operations. We’re innovators in Alaska and Yukon tourism and advocates for the environment. Our team supports a combined fleet of ships sailing to Alaska each summer, operating lodges and hotels, luxury motor coaches and the largest domed rail cars in the world. Our guests experience both luxury and adventure that is truly unmatched. 

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.

Here’s a summary of what our Escorted Tour Operations is looking for in its Administration Assistant Manager. Is this you?

Responsibilities:

• Manages the seasonal Payroll, Tour Director Expense reporting, and our purchase order process. 
• Provides supervision, training, mentoring, and coaching throughout the year for our seasonal team members.
• Organizes team member schedules, pre-tour and post trip reports and a variety of IT applications which are imperative for the success of the overall operation.
• Manages the annual recruiting efforts, that include overseeing the data management and compliance aspect of the seasonal hiring.
• Manages the annual employee relocation, housing, and other logistical aspects of seasonal team members.
• Creates and develops variety of analytics through our ETO Application that will assist in operational and financial performance.
• Prepares annual training curriculum for seasonal team.
• Participates in our Manager on Duty program. 
• Additional duties as needed by operations needs. 

Requirements:

• This job normally requires a bachelor’s degree in Tourism, Event Management or other relevant majors.
• Two years industry-related experience that included recruiting, hiring, and supervisory experience.
• Previous experience in Public Speaking and Group Facilitation with strong communication skills: written and verbal.
• Must be at least 21 years of age.
• Must be able to travel into Canada.
• A valid Passport or the ability to obtain before the beginning of our peak season.
• A current, valid driver’s license and the ability to pass our clean company driving requirements.
• Must be able to pass a pre-employment background check.
• May need to stand for long periods of time. 
• Must be legally authorized to work in the United States.  Holland America Line/Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status).

Knowledge, Skills, and Abilities:

• Develops strong working relationship with other divisional operations working closely with numerous stakeholders.
• Proficiency in Microsoft office products, including Excel, Word, and Outlook. 
• Ability to prioritize work, meet deadlines, to maintain an attention to detail, while working in a group or team environment.
• Ability to clearly communicate, verbally and in writing, with all levels of employees, management, and customers.
• Ability to prioritize work, maintain attention to time constraints, while working in a team or group environment. 
• Ability to organize work, meet deadlines, and maintain attention to detail and accuracy.
• Ability to communicate clearly, verbally and written, with employees and management.
• Ability to support and comply with company policies, procedures and guidelines including company health and safety standards.

What you Can Expect:

• Cruise and Travel Privileges for you and your family​
• Health Benefits
• 401(k) Plan Employee Stock Purchase Plan 
• Training & Professional Development
• Rewards & Incentives 

Our Culture…Stronger Together:  

Our highest responsibility, and therefore our top priorities, are always compliance; environmental protection; and the health, safety, and well-being of our guests, the people in places we visit, and our Carnival family, both shoreside, and shipboard. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: https://www.princess.com/aboutus/culture-framework/.  

Holland America Line and Princess are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

Americans with Disabilities Act (ADA) 

Holland America Line and Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws.  If you have a disability and require assistance in this application process, please contact seattlehr@hagroup.com