Assistant Manager / ACEM (89) - Brookshire Grocery Company

• Carries out management responsibilities including training and developing partners; planning, assigning, and directing work; appraising performance, rewarding, and disciplining partners; and addressing complaints and resolving problems.
• Provides friendly and customer service-oriented attitude by greeting customers, answering questions, and responding to customer complaints. Addresses front end procedural issues brought to attention by cashiers and courtesy/utility clerks. Displays exemplary customer service, acts as a role model for partners, and enforces customer service standards.
• Protects and monitors store sales by ensuring accuracy of front end procedures and proper execution of all compliance measures.
• Assists upper management to train front end staff on policies and procedures related to customer service, product codes, cash handling/tender procedures, use of scanners and bagging protocol. Monitors and evaluates performance through observation and written or on-the-job testing.
• Frequently required to open/close store. Ensures the store is presentable for the customer shopping experience; makes certain adequate staff is available; ensures safety, responsiveness, and fiscal management of cash and monetary assets.
• Ensures proper shrink management by following guidelines, identifying risks, and implementing proper controls.
• Maintains clean, safe, and sanitary working and shopping environment by adhering to Company safety procedures.
• Ensures Company regulations and food safety standards for freshness, safety, refrigeration, and sanitation are met within front end of store operations.

• Intermediate knowledge of store operations required.
• Intermediate understanding of Company checkout policies and procedures.
• Intermediate knowledge and compliance of state laws regarding the sale of alcohol, tobacco, and lottery, as applicable.
• Intermediate knowledge of anti-money laundering and other government regulations relating to monetary transactions.
• Intermediate knowledge of cash register.
• Intermediate knowledge of on-site fuel station procedures, if applicable.
• Basic knowledge of SAP for reporting purposes.
• Basic mathematical skills.
• Strong organizational and time management skills.
• Ability to effectively communicate (in written and verbal form) with customers and partners.
• Ability to remain professional and courteous with customers at all times.
• Ability to lead and motivate others.
• Ability to carry out short-term strategic objectives aligned with Company initiatives.
• Ability to learn new processes and transfer knowledge to others.
• Ability to perform basic Microsoft Office functions.
• Ability to multi-task and work in a fast-paced environment.
• Ability to work safely with sharp objects such as knives, box cutters, etc.
• Ability to use precision and non-precision hand tools.
• Ability to maintain high levels of confidentiality regarding sensitive information.
• Ability to work flexible schedules including nights, weekends and holidays.

• Minimum 18 years of age required.
• High school Diploma or GED and three or more years of related experience; or an equivalent combination of experience and/or higher education required.
• Health Insurance Portability and Accountability Act (HIPAA) certification required.
• TABC/LACT certification required where applicable.
• Manager Food Safety certification required.
• AML certification required.
• Fuel Operator C Training required where applicable.

• Continuously required to use close vision, distance vision, depth perception or the ability to focus.
• Continuously required to stand or walk.
• Continuously required to talk and hear.
• Frequently required to use hands for reaching, touching or handling.
• Frequently required to use fine finger movements (ex. sorting and typing).
• Frequently required to bend, kneel or squat.
• Frequently required to push, pull, maneuver or lift objects up to 40 lbs.
• Occasionally required to push, pull, maneuver or lift objects up to 75 lbs.
• Attendance at work is required.

• Work is generally performed in a retail store.
• Occasionally exposed to outside temperatures and weather.
• Occasionally exposed to extreme cold conditions (non-weather).
• Occasionally exposed to wet, slippery or damp conditions.
• Occasionally exposed to heights.
• Occasionally exposed to cleaning agents.
• Quiet to moderate noise level.

Brookshire Grocery Co. was founded on Sept. 1, 1928, when Wood T. Brookshire opened the Company’s first store in downtown Tyler, Texas. Throughout our 90-year history, BGC has remained deeply committed to serving our customers and communities.BGC is a family business based in Tyler, Texas, and currently operates more than 180 stores in three states – Texas, Louisiana, Arkansas, and Oklahoma – with three distribution centers and a corporate office. Customers who enter our stores can expect to find a great variety of quality fresh products and our friendly employee-partners who embody our core values and are happy to help.