Assistant Maintenance Supervisor, Residential - The RMR Group

The Assistant Maintenance Supervisor is responsible for assisting in leading the maintenance staff in the absence of the Maintenance Supervisor. He/She is also responsible for maintaining the physical integrity of the property while managing the maintenance team and working with the leasing team to maximize renewal and leasing opportunities. The Assistant Maintenance Supervisor will ensure that all duties are carried out with safety first and while adhering to the Maintenance P&P’s.

• The Assistant Maintenance Supervisor will assist in being responsible for conducting all business in accordance with company policies and procedures and all state and federal laws (such as ADA, Fair Housing, OSHA, HAZCOM Program Lead Based Paint, etc.).
• He/she will perform maintenance tasks personally or delegate to assistants. It will occasionally be necessary to oversee and inspect the work performed by assistants.
• Implement and manage the system for handling resident service requests. Whenever possible, all requests should be completed within 24 hours. Schedule the on-call rotation for the staff and assist with service as necessary.
• Keep all safety material current and readily accessible. This includes MSDS sheets, HAZCOM recordkeeping, Lead Based Paint, Mold & Mildew, Pool log, Refrigerant log, EPA regulations, and OSHA requirements. You must be aware of the condition of physical property throughout and immediately correct unsafe conditions.
• Maintain accurate records of preventive maintenance, service requests, and make ready status of all vacant apartments. Also, maintain expenditures in line with the budget unless prior approval from the manager and area manager has been obtained.
• Schedule and perform minor and routine maintenance on all appropriate equipment on a regular basis. Inspect and maintain all tools in excellent condition.
• Diagnose and perform minor or routine maintenance or repair involving the following on a daily basis:
  • Electrical and plumbing (including water lines)
  • A/C and heating systems
  • Appliances
  • Water irrigation systems
  • Stairs, gates, fences, patios, and railings
  • Tile, carpet, and flooring
  • Roofing, gutters, fasteners
  • Interior/exterior lights
  • Fireplaces, ceiling fans
  • Gas fixtures and appliances
  • Shutters, doors, cabinets, windows, sliding glass doors Boiler, gas and electric
  • Door locks, P.O. boxes and locks
  • Security systems
  • Ceiling leaks
  • Walls
  • Pool area, tile, hot tub/spa, pool furniture
• Identify all utility meter cut-offs, apartment and fixture cut-offs, sewer clean-outs and prepare maps indicating the same.
• Maintain adequate inventory of spare parts and maintenance materials to handle most common repairs and situations.
• Assist in keeping the grounds neat and free of litter. Rakes, sweeps, and shovels as circumstances warrant.
• Perform any additional duties as assigned by Property Manager or Regional Manager.
• Learn and comply with all company safety rules. Use appropriate safety equipment at all times. Be familiar with all safety features on equipment, machinery, or materials encompassed by job duties. Immediately report any unsafe conditions to the manager.

Knowledge/Experience Required of the Position

• Ability to execute in a multi task environment
• Ability to lead a maintenance team
• Ability to work with third party contractor relationships when on-site

Education and Experience Required

• Current Certifications in EPA, CPO
• Minimum of 5 years’ experience in property management
• High School Diploma required, College preferred
• Ability to earn future designations as required by Industry standards, EPA regulations, OSHA requirements, etc.

Supervisory Responsibility

• On-Site maintenance team, in the absence of Maintenance Supervisor.
  

Physical Demands

The work is physically demanding. Typically, the associate will not be sitting to do the work. There may be some walking; standing; bending; carrying of moderate items such as papers, boxes, event items, collateral, books, small parts; driving an automobile, etc. No special physical demands are required to perform the work.

Work Environment

10% of work to be conducted in an office environment, maintaining records, vendor/supply ordering. 90% of work is conducted out on property, requiring ability to walk great distances, lift up to 75lbs., climb and be comfortable on roofing, operate heavy machinery, and withstand extreme outdoor temperatures. Must have own hand tools and some equipment as dictated by needs of property and Regional Maintenance Director. Must have reliable transportation and method of contact by phone 24 hours per day/7 days per week as duty requires.

The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, or commercial vehicles. The work area is adequately lighted, heated, and ventilated, except when working on items outside of the office environment.

The work environment and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The RMR Group (Nasdaq: RMR) is a leading U.S. alternative asset management company, unique for its focus on commercial real estate (CRE) and related businesses. RMR’s vertical integration is strengthened by over 1,100 real estate professionals in more than 30 offices nationwide who manage over $41 billion in assets under management and leverage more than 35 years of institutional experience in buying, selling, financing and operating CRE. RMR benefits from a scalable platform, a deep and experienced management team and a diversity of real estate strategies across its clients. RMR has been recognized by The Boston Globe as a “Top Place to Work”, by the Environmental Protection Agency (EPA) as an “ENERGY STAR Partner of the Year” and ranked by the Building Owners and Managers Association (BOMA) as having one of the highest number of BOMA 360 designated properties in its portfolio. RMR is headquartered in Newton, MA and was founded in 1986.

RMR’s mission is to create long term value for our clients by managing their investments and assets “like we own it” – an approach that consistently and repeatedly generates opportunities for all our employees, investors and stakeholders. We are guided by six core values:

• Integrity at Our Core.
• Perform Passionately and Effectively.
• Inspired Thinking.
• Like We Own It.
• Power of We.
• Mutual Respect.

Visit our website to learn more about what makes The RMR Group a rewarding place to build a career.

Follow RMR on LinkedIn, on Instagram @thermrgroup and on Twitter @The_RMR_Group.

The RMR Group is an equal opportunity employer. Qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you’d like more information on your EEO rights under the law, please click here.