Assistant Housekeeping Manager - Mondrian

Mondrian is a way of travel. With its groundbreaking design and progressive programming, it is a “must” destination for locals or travelers. Mondrian is always at the heart of the most exciting cultural scenes in the world, serving up innovation and creativity for everyone. Mondrian provides a playful framework so that guests and locals alike can immerse themselves in the culture of each city it inhabits. Perfectly nestled in the base of the glittering Hollywood Hills, Mondrian LA has made a name for itself as an icon in its own right. Enter through Mondrian’s 30-foot mahogany doors and settle into your luxurious retreat while discovering the wild within. Welcome to a world of effortless sophistication and vibrant culture.

Under the general guidance of the Director of Housekeeping, assist in ensuring day-to-day operations while providing training, coaching, and counseling to all housekeeping employees. Ensure that all guests are provided quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels.

Essential Duties & Functions:

• Respond to all guest requests, problems, complaints and/or accidents presented through reservations, comment cards, letters and/or phone calls using all of MHG’s Core Values. Follow up to ensure guest satisfaction
• Motivate, coach, counsel and discipline all Housekeeping personnel according to MHG policies and procedures
• Ensure compliance to Standard of the Week training, using the steps to effective training according to MHG standards
• Maintain a regularly scheduled cleaning program (i.e. floor care, hard cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position
• Assist in maintaining and controlling all housekeeping equipment
• Assist in ensuring compliance with all corporate Risk Management standards
• Assist in conducting monthly guest supplies and cleaning supplies inventories
• Ensure that large guestroom turns are managed efficiently
• Ensure consistency with departmental opening and closing procedures
• Develop employee morale and ensure training of Housekeeping personnel
• Inspect rooms daily, and ensure that some rooms are inspected with supervisors on a daily basis
• Assist the Director of Housekeeping in inspecting all VIP rooms prior to arrival
• Ensure that public areas, guest rooms and back-of-house areas are cleaned to MHG standards
• Assist in maintaining required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis
• Assist in conducting monthly and quarterly Housekeeping inventories on a timely basis
• Ensure guest privacy and security through correctly following MHG procedures
• Monitor work orders and submit to Engineering according to hotel procedures. Follow up on work orders to ensure completion
• Conduct pre-shift meetings for room attendants and housemen
• Respond to emergency situations using information contained in MSD sheets. Keep MSD sheets current and easily available
• Balance and clear room status nightly; compare the p.m. housekeeping report with the PMS room status report and resolve any discrepancies
• Assist in reviewing Housekeeping staff's worked hours for payroll compilation and submit to Accounting on a timely basis
• Assist in preparing employee schedule according to business forecast, payroll budget guidelines and productivity requirements
• Other duties as assigned

Pay Range: $66,560 - $66,560

Specific Job Knowledge & Skills:

• Bachelor’s Degree preferred. High School Diploma or equivalent required
• Minimum three years management experience with at least two years in housekeeping management at progressively higher levels of responsibility
• Ability to multitask, work in a fast paced environment and have a high level attention to detail
• Strong verbal and written communication skills in English
• Maintain positive and productive working relationships with other employees and departments
• Ability to work independently and to partner with others to promote an environment of teamwork
• Thorough knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations.

Physical Abilities:

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity
• Stand, sit, or walk for an extended period of time or for an entire work shift
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping

Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required and is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.