Assistant Housekeeping Manager - Timbers Kauai

Our Company:

Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home.

Our Property:

Imagine spending every day working in a place that must be seen to be believed. Timbers Kaua‘i at Hōkūala, oceanfront on Kaua‘i, is a blend of the pristine and playful, and we get to do what Owners and guests love in one of the most beautiful places on earth. Our team members reflect the highest level of aloha with anticipatory service in an unparalleled setting.

Our Core Values:

We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are.

• Be Authentic
• Practice Humility
• Cultivate Teamwork
• Value Time
• Be Trustworthy

Job Summary:

Responsible for assisting with the supervision of housekeeping team in relation to cleaning and servicing of residences, restaurant, spa, and public areas while exceeding the high level of standards established by Company. Under the direction of the Executive Housekeeper, assists with implementation of the department’s objectives by assisting with the training and development of staff and monitoring work performance. The Assistant Housekeeping Manager will also support administrative functions including payroll and staff scheduling.

Essential Functions:

Essential functions as defined are ILLUSTRATIVE ONLY and not a comprehensive listing of all functions and duties performed by incumbents within this classification. Essential duties and responsibilities may include, but are not limited to, the following:

Housekeeping Operations

• Assist with the planning, organization, review, and evaluation of daily, weekly, and project tasks assigned to housekeeping team.
• Assist with daily assignments for department and ensures clear communication is being maintained.
• Ensures prompt and effective department and interdepartmental communications.
• Assists with monitoring inventory of cleaning supplies and equipment.
• Assist with team response and timely follow through of owner and guest requests.
• Assist with communicating with the Engineering Department of repairs to residences.
• Assist with managing staff work schedules and assist with submitting accurate bi-weekly payroll for the department. 

 Quality Control

• Conduct inspections to ensure quality control of linens, towels, and other amenities used in residences, and public areas.
• Inspect residences, public areas, and amenities to ensure compliance with standards.
• Assist with quality inspection of residences, public areas and amenities
• Contributes to efficiency and effectiveness of the housekeeping team by offering recommendations, directing, or participating as an active leader of the housekeeping team.
• Assists with the development and implementation of goals, objectives, policies, procedures, and work standards for the department.

Staff Supervision and Training

• Aides with the selection, training, professional development, coaching and counseling of housekeeping department.
• Assist with checking that services consistently meet customer specifications; responds to customer complaints/issues.
• Assist department manager with review of guest satisfaction scores and comments. 
• Work with department manager on action plans and development of policies and procedures to ensure high quality results for all services.
• Demonstrates courteous and cooperative behavior when interacting with the public and staff; acts in a manner that promotes a harmonious and effective workplace environment.

Inventory

• Assist with linen, terry, and down inventory management by overseeing and participating in daily laundry service verification count, and monthly inventory count.   Monitor and log discarded items to minimize loss
• Assist with OS&E inventory to ensure in-room and closet stock are properly maintained.

 Common goals

• Work with other department managers to ensure department goals are achieved.
• Contribute to department team initiatives.
• Other duties as assigned.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge and/or skill required.

Education and Experience:

High School Diploma or equivalent; AND three (3) years of hotel housekeeping operations experience, one (1) year of which was in a supervisory or management role within hospitality; OR an equivalent combination of education, training, and experience.

Required Knowledge and Skills

• Leadership and supervisory skills to manage a large team.
• Excellent communication and interpersonal skills
• Detail oriented and commitment to maintaining a high standard of cleanliness and presentation.
• Knowledge of health and safety regulation, sanitation, and cleaning procedures per industry standards.
• Proficient in using standard computer software (e.g. Microsoft Word, Excel, Outlook)
• Correct business English, including spelling, grammar, and punctuation.
• Techniques for communicating with a variety of individuals for various socio-economic, ethnic, and cultural backgrounds.

Physical/Mental Requirements

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Mobility to work in an office setting, use standard office equipment; stamina to sit for extended periods of time; strength to lift and carry up to 20 pounds; vision to read printed materials and computer screen; dexterity to utilize computer equipment; hearing and speech to communicate in person or over the telephone. In addition, ability to walk, stand, stoop, kneel, use of hands to fingers; occasionally lift and/or move up to 50 lbs. with assistance.