Assistant Housekeeping Manager - The Landing at Hampton Marina, Tapestry by Hilton
Hampton, VA 23669
About the Job
· Helps Manage housekeeping and laundry staff: training and development.
· Establishes and maintains cost control systems for staffing linen inventories and cleaning supplies.
· Enforces policies and procedures.
· Ensures quality services are rendered in meeting guest needs and that guest relations are enhanced.
· Schedules staff according to labor standards and forecasted occupancy.
· Maintains room quality based on hotel objectives.
· Monitors and maintains level of cleanliness in rooms, storage areas, laundry, restrooms and public areas.
· Compiles and reports accurate status of guest rooms to front office.
· Enforces standard procedures for the acceptance, security, and return on guest lost and found items.
· Maintains standard procedures for security of on-loan equipment.
· Maintains productivity and labor cost goals.
· Conducts inventories of linen, supplies and equipment as required.
· Helps order and receives supplies so as to maintain adequate inventory levels.
· Ensures staff interacts with guests in a warm and friendly manner.
· Performs other related duties as required.
· Knows and complies with all company policies and procedures pertaining to this position and its duties.
· Rewards employees who use their empowerment to meet or exceed guest expectations.
· Managing Lost and Found items left at the hotel.
· Flexibility to work various schedules as business demands including nights, weekends and holidays.
· Performs as other related duties as required.