Assistant Housekeeping Inspector - RAINMAKER HOLDINGS XI LLC

Job Summary:Responsible for assisting in the overall success of the rooms department of the hotel. They must oversee the housekeeping department in the absence of the Executive housekeeper, including the laundry department. Ensure guest satisfaction and product quality standards are met. Assist other managers in supervising all areas of the hotel in accordance with brand and company standards to achieve a friendly atmosphere of superior guest service and product quality. Provide exemplary performance for staff to follow.  

Responsibilities 

·         Maintain a positive, cooperative work environment between staff and management. 

·         Ensure training objectives and development plans are completed. 

·         Inspect every room on the Executive Housekeepers 2 days off, clean rooms on other scheduled days.

·         Continuous training of staff, sending employees back to rooms to correct errors. 

·         Maintain guest service as the driving philosophy of the hotel. 

·         Personally demonstrate a commitment to guest service by responding to guests’ needs. 

·         Recognize good team performance on a continuous basis through reward and recognition. 

·         Ensure the delivery of consistent guest service. 

·         Recognize and correct potential safety hazards, such as broken doors or railings, fire hazards, etc. 

·         Recognize and correct potential security problems, such as locking doors after hours, etc. 

·         Understand and follow policies and procedures for the hotel’s key control system and ensure the entire staff is trained and follow the procedures. 

·         Maintain physical product standards by assisting in managing preventative maintenance programs and by scheduling deep-clean activities. 

·         Ensure ongoing staff involvement in preventative maintenance programs. P

·         Each associate is expected to carry out all reasonable requests by management which the associate is capable of performing. 

·         Be flexible in regard to work schedule. 

·         Report to work on time and in proper and clean uniform, including name tag.  

·         Ensure all brand and company programs are in place.

·         Be knowledgeable about daily hotel operations. Be-up-to date with all changes, new procedures and events. 

·         Handle all duties according to hotel policies, procedures, internal rules and standards. 

·         Have knowledge about all emergency procedures and know how to act on them. 

·         Report any unusual occurrences or requests to the manager. 

·         Assist fellow associates in their jobs when able to improve daily operations of the hotel. 

·         Be aware of current guest service scores, and be able to understand guest comments and needs. Be an active participant in achieving the GSS goals of the hotel.  

·         Perform other duties as assigned. 

·         Must have a valid driver’s license/reliable transportation