Assistant Hotel Manager - Whitewater Inn - Big Sky Resort

The Whitewater Inn Assistant Hotel Manager is your opportunity to join a great hospitality team. You will assist the Whitewater Inn General Manager with all day-to-day hotel operations with a primary focus on Front of House and Housekeeping. You will be responsible for leading the team on General Manager off-days, and helping create a culture of respect, dedication, personal growth, safety, and hard work. This includes supporting the Lodging Management Team and working with all Resort departments to ensure a consistent and positive experience for all guests and employees.

• Assist the Whitewater Inn General Manager with all hotel responsibilities and projects.
• Work as Manager On Duty for the Whitewater Inn and lead the team on General Manager’s off-days.
• Help define and create a culture which highlights positivity, productivity, and professionalism.
• Assist with managing labor hours and hotel expenses.
• Listen to and manage guest complaints and oversee service recovery and resolution.
• Communicate all policies, procedures and service standards to staff and ensure compliance. 
• Walk and inspect hotel public areas and guest rooms to ensure high standards are met.
• Assist with guest recovery of detractor scores in guest surveys.
• Create strong communication lines between staff, guests, and management.
• Assist in recruiting, interviewing, hiring and training hotel team members.
• Continue to develop training materials and program for Front Desks and the Lodging Department 
• Responsible for supporting pre-season and ongoing training sessions and motivating team members 
• Communicate frequently with lodging managers to set, assess, and discuss goals and complete operational planning 
• Assist with ensuring all time entries are accurate in resort payroll system Praise, discipline and counsel staff as needed.  
• Work shifts within Lodging Department as needed 
• Monitor the personal appearance of staff members and enforce the Big Sky Employee Handbook polices and guidelines.
• Ensure that the work environment is safe for employees and that employees have access to all safety materials and personal protective equipment required for job completion.
• Required to know the fire safety and evacuation procedures and incorporate these procedures into staff training.
• Abide by and uphold Big Sky Resort and Boyne Resorts policies.

• Relevant degree and/or experience required.
• Previous leadership role/management and hospitality experience preferred.
• Knowledge of Microsoft Office, Outlook and Excel required. Previous knowledge of Springer Miller Systems (SMS) is helpful. 
• Ability to learn various systems and programs including Springer Miller Systems and Alice.
• Must have valid driver’s license and be able to drive a company vehicle.
• Excellent leadership and interpersonal skills are required.  
• Possess strong written and verbal communication skills, organization, detail oriented, sense of urgency, critical thinking and problem-solving skills.
• Candidate must maintain a drive for excellence and consistent strong performance.
• Must have the ability to handle multiple tasks at once and adapt to changing situations and environments. 
• Seasonal interviewing, hiring and terminations required in a seasonal resort environment.

All full time seasonal employment at Big Sky Resort includes:

• FREE All Access Bike Haul Pass and discounted Golf Pass
• Discounted Golf and Mountain Biking for friends and family
• 25% - 50% off Food and Beverage and Retail discounts at all Boyne outlets
• Eligibility for affordable Team Member Housing
• Lodging discounts for friends and family
• FREE Basecamp activities including zip line course
• Wellness Day and Eligibility for PTO
• Eligible for seasonal loyalty bonus
• Monthly employee events