Assistant Guest Services Manager - Salaried - Omni Hotels & Resorts

Overview

La Costa Resort and Spa

Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is honored as the #1 Wellness Spa by Spa magazine. Omni La Costa's acclaimed restaurants present an updated take on locally inspired cuisine and culinary delights. Steps from your door, world-class accommodations, championship golf and tennis, eight pools and more anxiously wait to welcome your arrival.

Omni La Costa associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, Omni La Costa may be your perfect match.

Job Description

Assist with the oversight of bell, valet, and parking operations resulting in high levels of guest satisfaction and associate development.

Responsibilities

• Supervises and manages the day-to-day operations of the Guest Services and Parking Operations.
• Assist with training, counseling, and coaching all associates according to standard operating procedures utilizing Omni based tools with continued focus on exceeding service expectations.
• Assist with following all Loss Prevention procedures regarding guest property, safety, and security.
• Assist with continued focus on financial aspects of the department related to revenue and expenses.

This brief job profile is to give a general idea of the job and in no way states or implies that these are the only job duties to be performed by the associate in this position. Other duties will be assigned.

SUPERVISORY RESPONSIBILITIES:

Responsible for all guest services and parking staff and controls all activity within the department.

Qualifications

To perform this job successfully, an individual must be able to carry out each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Resort experience with an emphasis on Front Office and Guest Services.
• Must have previous supervisory experience and excellent communication skills.

**NECESSARY LICENSES/ CERTIFICATIONS***

• Must have a valid state issued driver’s license and be able to provide a clean DMV printout.
• TIPS Alcohol Certification is required upon hire.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand, walk, use hands to finger, feel, reach with hands and arms.  The employee is occasionally required to sit, stoop, kneel, crouch, or crawl.  The employee must constantly lift and/or move up to 25 pounds.

Annual Salary Range: $66,560k - $70,000k

The pay scale provided is a range that Omni Hotels & Resorts reasonably expects to pay. Actual compensation offered may fluctuate based on a candidate’s qualifications and/or experience

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.