Assistant GM - Sethi Management

Assistant General Manager is a hands-on position responsible for assisting General Manager in managing hotel day-to-day operations while ensuring that all brand standards and hotel procedures are met. The following reflects the essential job duties but does not restrict tasks that may be assigned. Duties of this job may be changed at management’s discretion.

Duties include:

• Comply with all Company and brand policies and procedures

• Assists with planning and execution of activities with supervisors in regards to timetables, work schedules, etc.

• Assists with determining the workforce, recruitment and hiring of new staff

• Assists manager with implementation of SOPs optimally in the hotel

• Assists in analyzing service and quality issues, identifying training needs, insuring implementation of training programs and adhering to all training guidelines and policies

• Aggressively pursue revenue goals

• Assists in the preparation and management of annual budget; effectively managing and controlling all operational expenses

• Keep accurate hotel sales records and make sure all bills and required records are sent to the corporate office in the manner prescribed by Company policies and procedures

• Enforce company procurement guidelines and seek and implement cost savings strategies

• Provide leadership support and direction to the sales team and take an active role in the hotel’s marketing plan

• Assists in the responsible for all hotel cash flow, including petty cash usage and replenishment, safe deposits and withdrawals and bank visits and deposits

• Ensure that the property is inspected at least three times a day

• Must have working knowledge of the specific property management systems used at the property

• Ensure good standing in the community by developing and maintaining relationships with all community and civic organizations

• Maintain high standard of hospitality and service by motivating other employees by assisting in comprehensive training and well planned meetings

• Works with General Manager to motivate, coach and train team members and set goals and accountability, providing appropriate feedback, rewards and recognition

• Maintain high visibility throughout the property

• Maintain excellent knowledge of local competition and industry trends

• Handle any emergencies at the hotel

• Assist manager with performance reviews and processing all personnel records

• Ensure all associates are trained on emergency and security procedures and policies

• Assist with successfully maintaining adequate staffing

• Meet daily with each department supervisor/manager to review prior day’s activities and today’s goals

• Act upon guest requests

• Ensure compliance with energy conservation and job safety requirements

• Maintain effective performance under pressure

• Prepare accurate and timely reports as required

• May perform similar duties as requested by supervisor

Requirements:

• Good customer service skills

• Ability to work independently and with others

• Good communication skills

• Ability to give and follow verbal and written instructions

• Attention to detail

• Ability to multi task

• Displays good initiative

• Must be able to work flexible schedule, including weekends and various shifts

• Ability to supervise and motivate employees

• Professional demeanor and appearance

• Excellent leadership skills

• AA degree in hospitality or 2 years previous hotel experience