Assistant General Manager - Wintrust Sports Complex - The Sports Facilities Companies

ASSISTANT GENERAL MANAGER - Wintrust Sports Complex

Sports Facilities Management, LLC

LOCATION: Bedford Park, IL

DEPARTMENT: OPERATIONS

REPORTS TO: VICE PRESIDENT - VENUE MANAGEMENT

STATUS: FULL-TIME (EXEMPT)

ABOUT THE COMPANY:

Wintrust Sports Complex is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of the Village of Bedford Park. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Wintrust Sports Complex is managed by Sports Facilities Management, LLC (SFM). SFM is part of Sports Facilities Companies (SFC), the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC was awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Assistant General Manager (AGM) is responsible for ensuring all operational standards are achieved on a consistent basis. The AGM will be responsible for the management of the operations of the facility and will oversee the prospecting and negotiation of tournament events. Operational responsibilities include but not limited to: guest services, tournament operations, facility and grounds maintenance, creating and executing special events, parking and other venue operations. The AGM will also work closely with other departments to manage staff scheduling and training.

PRIMARY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• Assist with creating a positive relationship with our client and all stakeholders
• Assist with creating a culture of accountability which supports organizational values
• Assist with hiring, training, and developing the Events Staff Team Members
• Assist with all operational duties associated with the buildings in the management scope to ensure a safe, secure, event-ready, and guest service-focused experience
• Assist with preparing and presenting reports concerning activities, expenses, and budgets, and other items affecting the scope of management duties
• Assist with human resources duties, including coaching and performance improvement plans, along with recognition initiatives for Team Members
• Assist with preparing and obtaining approval for the annual budget
• Assist with effectively managing pertinent vendor relationships, including negotiating contracts and pricing, along with monitoring quality control
• Meeting or exceeding operational execution of major business objectives
• Facilitating interdepartmental collaboration
• Development of Team Members and operating policies and implementation of all tasks related to operations development
• Analyze operations to evaluate the performance in to meet objectives, and determine areas of improvement or policy change
• Collaborate with Village of Bedford Park staff, Sports Facilities Management advisors, and Team Members to discuss issues, coordinate event, and sports schedules to resolve problems
• Integral part of the MOD rotation for the venue; Manage all aspects of the MOD schedule
• Implement corrective action plans and schedule trainings to solve organizational or departmental problems
• Represent the organization and promote its objectives at official functions, or delegate tasks to representatives
• Obtain and review stakeholder feedback to make operational adjustments that result in improved processes/stakeholder experiences
• Any additional duties assigned by the Vice President - Venue Management

MINIMUM QUALIFICATIONS:

• Must have a minimum of 5 years of management experience
• Bachelor's degree in business management, sports management, related field, or equivalent experience is preferred
• Prior responsibility in daily P&L management and budget oversight responsibility of $1MM or greater
• Prior responsibility in daily facility management and event execution
• Proven experience in organizing, event production, and logistics of sports events; including but not limited to basketball, volleyball, wrestling, and special events
• Operational knowledge of team building and Team Member development
• Operational knowledge of risk management strategy, operational SOP's, workers compensation management, Emergency Action Plan management, and sports/events industry standard safety protocols
• Sports programming and sports event operations expertise required
• Proven ability to evaluate team member performance based on established KPI's
• Strong budget management and performance experience
• Possess current CPR/First Aid/AED certifications or must be willing to obtain them within 90 days of being hired

TRAVEL REQUIREMENTS:

• Limited travel

WORKING CONDITIONS AND PHYSICAL DEMANDS:

• Will be required to sit for extended periods of time operating a computer
• Office and facility have intermittent noise
• Must be able to lift 50 pounds waist high
• Willing to work a flexible schedule including evenings, weekends and holidays as needed