Assistant General Manager - IHOP

WHAT WE ARE HUNGRY FOR

As the Assistant General Manager you will support the General Manager and help administer training. As

Assistant General Manager you will support HR functions of the stores by helping with hiring, getting new

packets ready for new hires, etc. Along with helping with the general duties of keeping Paris Baguette

clean and running, can administer different tasks and duties to crew members.

KNOWLEDGE AND RESPONSIBILITIES

 Support/Gathering information to develop store operation plans

 Help administer new product launching, promotions and seasonal events.

 Order merchandise and ingredients.

 Monthly inventory count through Excel.

 Collect feedback for identifying local community and customer needs.

 Learn and understand all company policies and provide suitable advice to employees.

 Support manager to deliver any company wide communication to all employees.

 Utilize WebPOS for measuring store revenue and operating performance, e.g. automated

programs for work schedule, monthly performance report, quarterly business report, cash and

product management program.

Support Store Operation

 Manage POS and credit card system during operating business hours.

 Main contact for catering and special orders.

 Daily inventory count.

 Help manage deliveries and inventory.

 Support simple repairs in the store such as equipment and furniture.

 General substitute for Manager.

 Regularly inspect store to assure standards are maintained at all times.

Employee Management

 Employee training: ensuring all employees are providing excellent customer service, being able to

coach employees in a positive manner to improve.

 Job delegation, enforcing duties as assigned.

 Creating employee work schedule for final review by General Manager.

 Issuing refunds for customers.

 Initial claim issues, being able to report it to the right department.

 Monitor, report, and take action on any incidents that occur.

 Quality Control, Health Inspection, Inspection Checklist

WHAT YOU NEED TO HAVE

 Minimum High School Diploma/GED or Some College

 2-4 year of food handling experience.

 Detail oriented with excellent organizational skills and verbal and written communication skill

 Able to lift up to 50 lbs.

 Time management, ability to prioritize.

 Proficient on Point-of-Sale systems, currently Toast. Understand the importance of cash handling

and accuracy of transactions.

 Flexible, adaptive, upbeat, open and visible management style, with a successful record of

accomplishment of managing senior operations leaders across a large geographically

decentralized portfolio.

 Passion for people! Dynamic and engaged leader who has a passion for empowering, inspiring,

motivating & developing team members.

 Exceptional organizational and communication skills with the ability to effectively balance

priorities and deliver results in a fast-paced, ever-changing, and highly entrepreneurial

environment.

 Feedback is a gift! Ability to provide construction feedback and recognition to every member of

the organization, to ensure we have an open and transparent culture of high performance

standards.

 High emotional intelligence with the ability to work with, and manage diverse teams by being

highly empathetic, intuitive, self-motivated and driven.

 Teams Win! Has to be a team player who fosters a collaborative and engaged teamwork

environment.

 Being a Brand Ambassador, with an excellent knowledge of and commitment to Paris Baguette's

Mission, Vision, Brand Values and Culture.