Assistant General Manager - West Palm Beach, Autograph Collection Resort

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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Welcome to the New West Palm Beach Autograph Collection Resort, a distinguished new property in the Pyramid Global Hospitality portfolio set to open this year as a 4-Diamond resort. Located in the heart of West Palm Beach, our resort will feature 150 elegantly designed rooms and villas, multiple exquisite restaurants, a world-class spa, and a stunning golf course. This isn't just a place to work; it's a dynamic and rewarding experience.

At West Palm Beach Autograph Collection Resort, we pride ourselves on providing exceptional service and creating memorable experiences for our guests. As a member of our team, you'll have the opportunity to work in a supportive and inspiring environment, surrounded by the beauty and energy of West Palm Beach. We offer various positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more.

Joining our team means joining a close-knit community that values teamwork, professionalism, and a passion for delivering outstanding service. We provide comprehensive training programs to ensure our employees have the skills and knowledge to excel. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities at the New West Palm Beach Autograph Collection Resort. Take the first step towards a rewarding career by applying today!

Come grow with us! Pyramid Global is an international leader in hospitality and a place you can grow your career internally. We offer competitive salaries, bonus potential, 401k, medical, dental, vision, and PTO, along with other benefits. We are people focused with a CARE culture at the center of everything we do.

Reporting to the General Manager, the Assistant General Manager will direct and coordinate activities of the hotel to obtain a positive environment where optimum efficiency and economy of operations maximizes its full potential through a balanced focus on people (employees and guests), product and profit.

• Help direct and be the point of contact for all department heads with the exception of the Director of Sales and Marketing and the Director of Human Resources.
• Maintain positive relations with staff through teaching, coaching, and continual communication of all items concerning their areas of expertise, individually and as a department as a whole.
• Foster a positive employee experience through trust building, open communication, and actively encouraging a positive environment. 
• Analyze with each department head their goals identified and the action steps to achieve them within the identified length of time, and offer encouragement along the way. 
• Monitor progress on a set schedule and report achievements and problem areas to the General Manager, their effect on profitability and stability of hotel operations.
• Ensure a positive guest experience through the quality and safety of the hotel product.
• Encourage creative and critical thinking for problem solving while ensuring the brand is maintained. 

• Requires a proven record as a successful leader as an Assistant General Manager, Director of Operations or Director of Rooms.
• At least 3-5 years of hospitality experience is required.
• College degree or any combination of education and experience equivalent to graduation from college or any other combination of education training or experience that provides the required knowledge, skills and abilities is required. 
• Brand experience a plus.