Assistant General Manager - Gecko Hospitality

The Assistant Manager delivers exceptional results through the driving of their team. In collaboration with the General Manager, they establish an engaging environment for all restaurant staff and guests, with a focus on operational excellence. Assistant Managers play a crucial role in cultivating and leading the restaurant’s culture, managing administrative tasks, and maintaining the facility.

Key Responsibilities:

• Act as a brand ambassador for the restaurant.
• Understand and adhere to all policies, procedures, standards, specifications, guidelines, and training programs.
• Guarantee an inviting experience for guests, ensuring responsive, friendly, and courteous service.
• Oversee that all food and beverages are prepared and served according to the restaurant's standards.
• Achieve set goals for sales, service, quality, facility appearance, and sanitation and cleanliness by training employees and fostering a positive, productive work environment.
• Manage cash and other receipts by following strict cash handling and reconciliation procedures.
• Step in operationally as needed to ensure high-quality guest service and efficient operations.
• Constantly strive to develop staff in all areas of managerial and professional growth.
• Prepare all necessary paperwork, forms, and reports promptly and systematically.
• Ensure that all deliveries are received in the correct quantity and condition, aligning with the restaurant’s receiving policies and procedures.
• Set clear expectations for each shift, fostering a work environment that creates memorable guest experiences.
• Address guest feedback swiftly and celebrate their input.
• Monitor food and equipment inventory, conducting inventory counts and maintaining inventory records.
• Ensure adherence to health, safety, cleanliness, security, and fire policies, standards, and regulations.
• Be knowledgeable about all restaurant policies regarding staff and administer prompt, fair, and consistent corrective action for any policy violations.

Required Knowledge, Skills, and Abilities:

• Excellent written and oral communication skills.
• Outstanding organizational skills.
• Ability to multitask.
• Working knowledge of back-office tools.
• Quick learner of new computer software.

Education and Experience:

• One to two years of related experience and/or training, or an equivalent combination of education and experience.

Physical Demands:

• Ability to occasionally lift, carry, push, pull, or otherwise move objects up to 40 pounds.
• The capacity to stand and perform well-paced mobility, including bending and stooping, for the entire workday.
• Must be able to work and perform any duty at any station in the kitchen or service area.