Assistant General Manager - Tricoci Salon & Spa

• Responsible for the day-to-day operations of the entire Salon & Spa, including:
• Outstanding guest service expectations.
• Organizing the day/week/month (scheduling).
• Conduct daily walk-throughs.
• Motivating the team.
• Driving sales goals in both services and products.
• Trouble shooting as changes happen throughout the day.
• Cultivate and maintain the Tricoci culture of community, trust, innovation, development, and growth opportunities.
• Coordinate and schedule the teams to meet the needs of the Salon & Spa.
• Manage your business through key performance indicators (KPIs) and P&L, ensuring overall profitability of the location.
• Effectively communicate job responsibilities, performance expectations, guest service standards, and company policies/guidelines to all team members.
• Coordinate and schedule the teams to meet the needs of the Salon & Spa.
• Perform opening and closing duties as needed, following established procedures.
• Review and prepare weekly work schedules and approve service schedule changes and requests for time off to ensure adequate coverage.
• Conduct sales audits, monitor sales data, and prepare bank deposits.
• Assist in the recruitment and training process for team members.
• Maintain standards to ensure safety and maintenance and compliance with all state licensing and health requirements.
• Perform various administrative functions and tasks as assigned by the General Manager.

• 3+ years management experience in a high-volume retail, beauty/spa or retail or service environment.
• Strong organizational skills and attention to detail with a focus on results.
• Ability to multitask and thrive in a fast paced, high energy and evolving environment.
• Proven analytical, problem-solving, and decision-making skills, to handle critical situations utilizing good judgment and professionalism.
• Exceptional written and verbal communication skills.
• An aptitude for creating and maintaining an environment of collaboration and teamwork.
• Time management skills with the ability to set clear goals, communicate goals and provide feedback/coaching, monitor productivity goals, and evaluate results and meet deadlines.
• Motivated self-starter who can work independently and be a team member within the company.
• Flexible and available to work varied shifts, including evenings and weekends.

• Standing or walking in the Salon & Spa for prolonged periods of time.
• The ability to lift up to twenty-five pounds.
• Regularly reach, bend, squat, and other physical movements.
• Regularly exposed to scents, odors, or fumes from various treatments.

• Medical/Rx, Dental, Vision insurance.
• 401(k) with generous employer match.
• Wellness benefits include EAP (Employee Assistance Program) with five free counseling sessions.
• Health Savings Account (HSA) with generous employer match.
• Flexible Spending Account (FSA) for health, dependent and commuter benefits.
• 100% employer-paid Basic Life insurance +option to purchase supplemental coverage for you/ your family.
• Short-term disability (STD), Critical Illness, Group Accident and Hospital Indemnity insurance available.
• 100% employer-paid long-term disability insurance (LTD).
• Paid Time Off including Vacation, Holidays and Paid Leave.
• Growth opportunities within a diverse, inclusive, and fun environment.

Tricoci is an innovative, high-end provider of salon and spa services and a fast-growing haircare brand that delivers in-salon results at home. Established in 1977 by legendary stylist Mario Tricoci, the Tricoci brand started with a simple vision to help people look and feel their best. We have thirteen locations throughout the Chicagoland area. We see over 170,000 guests a year.