Assistant General Manager - HDG Hotels

HDG Hotels owns and operates hotels through out the Southeastern Region. Our company offers health, vision and dental insurance; a 401K match; paid time off; and other benefits in an effort to put our people first. If you are looking to be a part of a team whose vision is to positively impact the people and the world around them, then we are the team for you.

POSITION SUMMARY:

At HDG, our Assistant General Managers play as important of a role as our General Managers. Assistant General Managers must show proven leadership ability, strong interpersonal skills, and proactive problem solving in various departments. This role requires an person who puts our guests and team members needs first. HDG's Assistant General Managers are a vital part of our hotels' day-to-day operations in addition to long-term success of the properties.

This leadership position requires minimal supervision. The individual is responsible for exercising independent judgment to manage the daily operations related to optimally operating the hotel. This employee understands, appreciates and embraces the HDG vision, mission and values. As a leader, our assistant general managers must be self-starters and understand the position requires 24-hour availability.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Core duties and responsibilities include the following. Other duties may be assigned.

• Train, mentor and supervise staff
• Understand budget management to maximize revenues
• Plan maintenance work, events and room bookings
• Handle customer complaints and queries ? Promoting and marketing the business
• Ensure compliance with health and safety legislation and licensing laws
• Meeting with each department in the department's primary work area to check-in with team members within different divisions of the property
• Perform administrative duties in the office such as payroll, bank deposits, and follow up on operational checklists and safety training
• Facilitate a staff training meeting with team members as appropriate to maintain exceptional service level for guests and within the team
• Inspect guest rooms and "back of house" areas to ensure brand and company standards are being met
• Walk/be present on property, especially during shift changes, to ensure daily priorities are communicated, which will equip individuals and the team for success

ATTENDANCE:

Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards and work deadlines; beginning and ending assignments on time; and scheduled work breaks; where applicable.

COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies:

Intellectual

• Analytical - Designs work flows and procedures.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.
• Project Management - Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
• Technical Skills - Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Interpersonal

• Internal and External Customer Service - Manages difficult or emotional situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• External Working Relationships – Develops and maintains courteous and effective working relationships with clients, vendors and/or any other representatives of external organizations.
• Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
• Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
• Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
• Create a work environment that is respectful of diversity, minimizes turnover and cultivates a culture of leadership development.

Organizational

• Business Acumen - Demonstrates knowledge of market and competition; Aligns work with strategic goals; Analyzes market and completion and adapts strategy to changing conditions.
• Cost Consciousness - Works within approved budget; Develops and implements cost saving measures.
• Business Necessity – The needs of the employer may be dependent on responding to and anticipating rapidly changing external and internal demands in all aspects of how business is conducted. This may include, but is not limited to, organization structure, finances, goals, personnel, work processes, technology, and customer demands. Therefore, it may become necessary to make modifications to how business is conducted and work is accomplished, with minimal or no advance notice to employees. Accordingly the employee must be capable of adapting, with minimal or no advance notice, to changes in how business is conducted and work is accomplished, with no diminishment in work performance.
• Safety and Security –All employees are responsible for observing safety and security procedures as applicable and reporting potentially unsafe conditions to management.

SUPERVISORY RESPONSIBILITIES:

Directly supervises employees in the Front Desk, Maintenance, Housekeeping, Laundry, and Breakfast Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

COMPUTER SKILLS:

To perform this job successfully, an individual should have knowledge of: Internet Software; Spreadsheet Software (Excel); Word Processing Software (Word); Electronic Mail Software (Outlook); Presentation software (PowerPoint).

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job and all other jobs within the hotel. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee is frequently required to talk or hear.

The employee is occasionally required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate, but can vary.

Professional attire required.

HDG Hotels is an Equal Employment Opportunity Employer.

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