Assistant General Manager (Retail Mall) at *US AMR-Jones Lang LaSalle Americas, Inc.

JLL has a great opportunity to join our Retail Property Management team on site in downtown San Francisco.

Job Summary  

The primary responsibility of the Assistant General Manager is to learn the business and how to be a General Manager. And be able to step in to assume the General Manager’s role and to properly lead and execute the General Manager’s responsibilities. Aid the General Manager with the management and tactical control of day-to-day property operations, including leasing, management, financial performance, tenant relations and client services.

Job Responsibilities   

Management, Operations and Marketing

• Assist GM in maintaining safety, cleanliness, and integrity of all areas of buildings, systems and equipment for all property users.
• Assist GM in preparing team to respond in emergency and crisis situations.  
• Have thorough knowledge of area market including all competitive properties and area demographics.
• Develop and maintain an appropriate level of involvement in community affairs and activities representing both the property’s interest and the interest of JLL.
• Enforce all tenant lease requirements.
• Assist GM in managing the activities of the property’s marketing manager in conjunction with the regional marketing manager.
• Establish an effective working relationship with all retail and commercial tenants/managers and other key merchants, including specialty tenants to understand and drive sales.
• Assist GM in managing vendor service agreements, relationships, and current COI compliance.

Leasing

• Learn to develop and maintain an effective working relationship with the property’s leasing specialist to ensure budgeted leasing activity occurs.
• Learn to negotiate all tenant rent reduction or termination requests.

Financial Performance and Reporting

• Achieve budgeted net operating income for property.
• Assist GM in managing the property’s capital to budgeted levels.
• Learn to direct the preparation and implementation of all annual financial reports including budgets, management plan, marketing plan, marketing budget, and annual report.
• Learn to direct the preparation and submission to asset manager of all monthly/quarterly financial reports, forecasts, and sales reports.
• Work with GM and accounting team to approve, generate, and interpret year-end tenant reconciliations.
• Work with GM to monitor the collections of all rents and execute appropriate collection process.
• Lead all aspects of accounts payable.

Client Relationships

• Establish an effective working relationship with the property’s asset manager.
• Interact frequently with property’s regional managers and leasing organization to ensure consistent high-quality interaction with asset management firm.
• Learn to formally communicate as appropriate with asset manager to inform him/her of activities at the property to enhance his/her opinion of the quality of management services delivered by JLL. 

Employee Motivation and Development

• Learn to direct and supervise the activities of all property employees.
• Learn to provide regular feedback to employees via annual performance objectives, mid-year reviews, annual reviews, and other communication mechanisms.
• Assist GM in coordinating the appropriate training for property personnel.

Skills and Knowledge   

• Demonstrate strength in leadership and professionalism
• Ability to problem solve and provide actionable and positive feedback
• Ability to work both independently and within a team environment
• Excellent verbal and written communication skills
• Ability to work collaboratively with cross-functional groups
• Flexible and able to work in a fast-paced environment
• Have thorough knowledge of area market including all competitive properties and area demographics
• Proficient in Microsoft Office applications
• Proficient in Yardi preferred

Requirements:

License- Real Estate License required within 90 days of employment

Education/training – Bachelor’s degree, preferred 

Years of relevant experience – Minimum 2-3yrs of Commercial Property Management experience - Retail preferred.

Physical work requirements and work conditions- Can involve standing and walking, working nights and weekends. Available to answer emergency calls at all times.